Automatia Ltd and Fujitsu Services Oy have signed a maintenance contract whereby Fujitsu will take responsibility for the hardware maintenance of Automatia’s 1,600 ATMs. The contract spans over five years and is worth over 10 million euros.
Automatia is an ATM operator owned by three largest banks in Finland. The company operates and develops the nationwide Otto. -cash ATM network and the Finnish electronic cash system, which serve the customers of all Finnish banks as well as foreign Visa and Mastercard customers. The company has a market share of some 80 per cent of the ATMs in Finland.
For as long as ten years Fujitsu has taken care of the maintenance of Automatia’s NCR ATMs. Besides these the new agreement also covers Wincor ATMs which make up nearly half of the hardware.
Fujitsu’s affiliated company Isoworks Oy will be responsible for the implementation of the actual maintenance activities.
"Our decade-long collaboration with Fujitsu has worked very well both in maintenance and in hardware and software development, says Managing Director Tapani Penttilä of Automatia.
As a result of concentrating the maintenance function to one service provider Automatia aimed at achieving consistency, speed, efficiency, and reduced stress.
"Having the maintenance responsibilities on one pair of shoulders makes the technical development of ATMs more flexible and less time consuming. I also believe that centralising will improve the availability of ATMs as the entire maintenance function is now handled as a whole. Continuous development of maintenance services is of utmost importance, because the weight of pre-emptive maintenance is constantly increasing”, says Tapani Penttilä.
In addition to hardware maintenance Fujitsu has collaborated with Automatia in developing the application software used in Otto.-ATMs. In 2002, jAuto application software was world-wide the first production deployed java-based, device-independent ATM software. Otto.-ATM software, which was EMV certified in 2003, is Finland’s first and so far the only production deployed terminal software to read EMV chip cards.
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Date: 13 huhtikuuta, 2004
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