Fujitsu Finland has entered into an IT service agreement with glass processing machinery manufacturer Glaston Corporation. The agreement is a continuation of collaboration begun in 2007.
Glaston has operations at more than 20 sites across the world. The company has four production plants on three continents and approximately 600 employees in total. More than 80 per cent of the workstations are located outside Finland.
The agreement covers Patja IT infrastructure services, workstation support and server management. Also included is continuous maintenance of Glaston’s entire IT infrastructure globally at all of their sites, including their plants and sales offices abroad.
”Over the past years the market situation for glass processing machinery has been challenging,” says CFO Sasu Koivumäki of Glaston. ”The fluctuating business conditions in different market areas require flexibility both from us and our partners. Fujitsu has shown capability to scale their services according to our needs. Fixed fees only apply to the core services, whereas other specialist services we commission through the change management process on a weekly basis.”
The new agreement allows centralising and virtualising the majority of Glaston’s server capacity to Fujitsu’s data centre. This will result in increased reliability of the environment and reduced availability service costs. Glaston’s email service is slated to be transferred to the cloud before the end of this year.
Glaston sells its products globally, which is why the production has been centralised closer to the main markets. This is also reflected in Fujitsu’s operation.
”Our service promise to Glaston is the same regardless of geographical location. We already offer user support from multiple different service desks – in Finnish and English from Vaasa, in Chinese from Shanghai, and in Portuguese from Poland,” says director Antero Vuorio of Fujitsu.
”We are very pleased with the performance of Fujitsu’s core team,” says CIO Kari Vääränen of Glaston. ”Our business needs keep changing and the service needs to change accordingly. In February we completed the divestment of our Solutions business. The required measures have been scheduled and partly implemented together with our Fujitsu core team.”
For more information, please contact:
Glaston Oyj Abp
CIO Kari Vääränen
Tel. + 358 239 733, kari.vaaranen (at) glaston.net
Fujitsu Finland Oy
Director, Regional Business Centers, Antero Vuorio
Tel. + 358 8380 222, antero.vuorio (at) fi.fujitsu.com
Glaston is a global company developing glass processing technology for architectural, solar, appliance and automotive applications. Our portfolio ranges from pre-processing and safety glass machines to services. We are dedicated to our customers' continued success and provide services for all glass processing needs with a lifecycle-long commitment in mind. For more information, please visit www.glaston.net. Glaston's share (GLA1V) is listed on the NASDAQ OMX Helsinki Small Cap List.
Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Approximately 170,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.4 trillion yen (US$47 billion) for the fiscal year ended March 31, 2013. For more information, please see http://www.fujitsu.com.
Date: 02 May, 2013
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