Quality
Fujitsu built up its first quality assurance system in 1992.
The significance of IT criticality and information security is increasingly growing. Therefore, Fujitsu has launched the expansion of its ISO/IEC27001 certificate to cover its entire operation instead of just service production. It has also kicked off an extensive customer-specific recovery planning project for improving crisis management.
Fujitsu's service processes abide by the international ITIL model (IT Infrastructure Library), to be able to maintain its benchmarking-level processes and meet the requirements of its current and future customers.
On April 2, 2008, Fujitsu Services Oy was awarded the certificate ISO/IEC20000-1:2005 which is an international IT management standard. On August 20, 2008 Fujitsu Services Oy was awarded an IT services management certificate. Fujitsu is the first holder of these certificates in Finland.
ISO/IEC20000-1:2005 is the first international IT management standard. To obtain it, an IT service provider is required to present detailed proof of efficient and high-quality service management.
The ISO20000 standard incorporates the principles of the ITIL.
The business units develop the efficiency of their software production processes to reach world-class level in a development project, based on the SPICE (Software Process Improvement and Capability Determination) metrics and competence models.
In support of greater customer-centeredness, we use the Sense and Response method developed by our parent company Fujitsu Services. The methodology leads Fujitsu staff into obtaining in-depth knowledge of the customer's business, thereby improving their ability to serve the customer.
Fujitsu Finland has an ISO9001:2000 customer service certificate in Finland. Fujitsu's Core services has an ISO/IEC27001 information security certificate covering the monitoring, management and availability of servers and data communications as well as user support, mobile and Internet services. Fujitsu's logistics and pre-installation centre has an ISO14001 environmental certificate, whereby the customer's equipments are delivered and recycled in an environment-friendly manner. Fujitsu's helpdesk has been awarded the best helpdesk service in Finland three times, in 2000, 2003 and 2006.
