Archived content
NOTE: this is an archived page and the content is likely to be out of date.
Fujitsu Product Support Software
Keep your software current and get help when needed
Fujitsu Support Pack and ServiceContract Software
Fujitsu offers support for Fujitsu and Partner branded software products. It comprises the diagnosis of software incidents, the provision of workarounds and/or the right to receive error corrections, updates and upgrades, as applicable. Software support is provided remotely. The availability of error corrections, updates and upgrades as well as the right to receive them depends to the lifecycle policy of the respective licensor and is detailed in the software-specific Technical Appendix to the data sheet.
Fujitsu Support Pack is a product-related service contract with once-only remuneration and for a fixed contract term of 1 up to 8 years. Before expiry, the service period can be extended by purchasing a corresponding follow-on Support Pack.
Fujitsu ServiceContract can, unless otherwise defined, be acquired at any time during the product lifecycle until 12 months before the end-of-service for that product.
Availability of a specific service / service level for a specific product may depend on product and country.
- Smooth IT operations right from the start
- Freedom for your internal IT specialists to concentrate on their core business
- Access to Error Corrections, Updates and Upgrades (Classic)
- Selectable payment terms: front up once-only payment with Support Pack or regular installments with ServiceContract
- Flat fee pricing: well projectable, no hidden costs
Technical Appendices for:
Operating System
|
Solaris® for PRIMEPOWER® and
Fujitsu branded SPARC® Enterprise Server (EN, DE)
|
|
Red Hat® Enterprise Linux (EN, DE)
|
|
SUSE Linux Enterprise Server (EN, DE)
|
Virtualization,
High availability,
High Performance Computing
|
|
ServerView® Resource Orchestrator (EN, DE)
|
VMware Software (EN, DE)
|
|
ServerView® Virtual-IO Manager (EN, DE)
|
|
HPC Cluster Suite (EN, DE)
|
|
Fujitsu Exabyte File System for HPC Cluster (EN, DE)
|
Storage Software
|
Brocade® Software (EN, DE)
|
|
EMC NetWorker® Software (EN, DE)
|
|
VERITAS NetBackup® Software (EN, DE)
|
|
Commvault® Storage Software (EN, DE)
|
|
ETERNUS CS200c Software (EN, DE)
|
|
ETERNUS® Storage Foundation (EN, DE)
|
|
ETERNUS® Snapshot Manager Software (EN, DE)
|
Infrastructure Software
|
CA® System Management Software (EN, DE)
|
|
Fujitsu Software Interstage (EN, DE)
|
|
Fujitsu Software Systemwalker (EN, DE)
|
|
VERITAS InfoScale (EN, DE)
|
|
Fujitsu Middleware Products
(OpenFT, VERITAS InfoScale (OEM)) (EN, DE)
|