Fujitsu Support Pack Hardware and Fujitsu ServiceContract Hardware encompass the diagnosis and the elimination of hardware faults by repair or replacement. Fujitsu will respond to an incident and solve the fault in accordance with the contracted Service Level Agreement which can be an Offsite or Onsite service.
Fujitsu Support Pack is an offer with a fixed service period (36, 48 or 60 months) and a fixed price to be paid up front. Prolongations are possible. Service levels can be selected from standard options.
Fujitsu ServiceContract can, unless otherwise explicitly regulated, be acquired at any time during the product lifecycle until 12 months before the end-of-service for that product. It offers more flexibility than a Support Pack allowing service levels to be agreed in accordance with customer’s needs.
Faulty disks contain confidential data. We understand that customer's like to keep their intellectual property. With HDD Retention this is possible, in case a disk crashes.
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