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Hardware Maintenance

Hardware Maintenance for products from Fujitsu and other vendors

Fujitsu Support Pack and ServiceContract Hardware

Fujitsu Hardware Maintenance encompasses the diagnosis and the elimination of hardware faults by repair or replacement. Fujitsu will respond to an incident and solve the fault in accordance with the contracted Service Level Agreement which can be an Offsite or Onsite service.

Fujitsu Support Pack Hardware is a product-related service contract with once-only remuneration and for a fixed contract term of 1 up to 5 years. The service period can be extended by purchasing a corresponding follow-on Support Pack. Service levels can be selected from standard options.

Fujitsu ServiceContract can, unless otherwise explicitly regulated, be acquired at any time during the product lifecycle until 12 months before the end-of-service for that product. It offers more flexibility than a Support Pack allowing service levels to be agreed in accordance with customer’s needs.

Fujitsu offers onsite services with various service level options for own products and
those from other verndors. In addition, Offsite services are available for Workplace Systems.

Hardware Offering

  • Smooth IT operations right from the start with the shortest possible downtimes 
  • Range of service level options enabling the right level of availability for hardware
  • Freedom for your internal IT specialists to concentrate on their core business
  • Selectable payment terms: front up once-only payment with Support Pack or regular installments with ServiceContract
  • Flat fee pricing: well projectable, no hidden costs 

Data Sheet Support Pack Hardware
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Data Sheet ServiceContract Hardware
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Data Sheet FUJITSU ServiceContract for Oracle SPARC Enterprise Server
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Supplemental Information

  • Support Packs for selected PRIMERGY and ETERNUS DX Entry are globally available in major business areas with the following Service Level options:
    • 9x5, next business day onsite response
    • 9x5, 4 hours onsite response
    • 24x7, 4 hours onsite response

HDD-Retention

Faulty disks contain confidential data. We understand that customer's like to keep their intellectual property. With HDD Retention this is possible, in case a disk crashes.