Mantenimiento gestionado : Fujitsu Spain

Funcionamiento seguro y eficaz de infraestructuras de TI heterogéneas

En entornos distribuidos internacionalmente, heterogéneos y a menudo complejos, los proveedores de servicios de hardware y software necesitan estar perfectamente coordinados. El mantenimiento gestionado de Fujitsu cumple este objetivo. Le ayuda a controlar los contratos de servicio de su entorno multiproveedor de una forma más eficaz, definiendo de forma clara la responsabilidades del servicio, coordinando los servicios de mantenimiento, ejecutándolos y, si así se solicita, asumiendo una completa responsabilidad para comprobar el cumplimiento de los acuerdos de nivel de servicio (SLA) con los distintos proveedores y proveedores de servicios, incluso a una escala global.

Fujitsu Managed Maintenance consolidates the number of service contracts and provides you with a single point of contact where you can report your IT problems and demands. Our services include:

Install, move, add, change, de-install/dispose services
On-site engineer support, when remote support is not possible
Break-fix services
Mass rollout services

Reduced workloads for service management
Gradual, tailor-made optimization of service management
Better control of service contracts in multi-vendor environments
Clearly defined service responsibilities
Standardized, transparent controlling of SLAs

Single point of contact for all existing service contracts in a heterogeneous IT infrastructure, multi-lingual support in 26 languages, 7x24 in all time zones (follow-the-sun principle)
If required, single point of responsibility for all service contracts
Availability in 176 countries
All the relevant service information about all IT systems from a single data source at the touch of a button
Structured, automated and standardized service reporting for all relevant indicators of the respective SLAs