Fujitsu Services is celebrating success at this year’s European Retail Solutions Awards, which saw the company receive an impressive two awards; one for the much coveted ‘Supplier of the Year’ and the other, an innovation award, in partnership with its client Vodafone.
Fujitsu was named ‘Supplier of the Year’ at the awards ceremony. The industry acclaimed judges commented that “the award recognises Fujitsu’s important place as a trusted adviser and innovator for many of Europe’s best known retail names.”
Fujitsu and Vodafone UK were awarded the ‘Most Innovative Use of In-Store Technology’ for the implementation of Q-MATIC, the world leader in queue management systems, which has transformed the management of customer flow in Vodafone stores. The technology has been installed in over 100 UK stores and a number of business benefits have already been realised, including a 26% increase of contract volumes.
Commenting on the ‘Supplier of the Year’ award, Dr Mark Dorgan, European retail partner at Fujitsu Services, said: “We are extremely proud to have won this prestigious award and is testament to our continued hard work in the retail arena. We have formed close partnerships with all of our retail clients, working with them to understand their customers’ needs better and provide a differentiated customer experience.”
Commenting on the ‘Most Innovative Use of In-Store Technology’ award, Mark Southcott, global account director for Vodafone at Fujitsu Services, said: “Having worked with Vodafone for more than 20 years, it is great to receive recognition from such prestigious industry awards.
“This award reinforces the great results that can be achieved when retailers and suppliers work in partnership together on initiatives that focus on improving the customer experience in-store.”
The awards, which celebrate outstanding achievements in retail technology and the teams behind them, are now a firm fixture in the retail technology calendar.
The seventh European Retail Solutions Awards ceremony took place on Wednesday 6 June 2007 at the Hilton Birmingham Metropole.
Nikki Cope / Sally Lloyd
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