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Fashion's Park chooses Fujitsu Retail Suite

"We don’t have any system failures so it makes for a better customer experience and maximizes our sales opportunities. We can also operate more effectively as a business because we now have full visibility of transactions and promotions."

Eduardo Soto, IT Manager, Fashion’s Park

The customer

Founded in 1994 by Chinese immigrants, Fashion’s Park is a Chilean clothing retail chain that now has over 40 outlets across the country and employs over 2,000 people. It is renowned in the local market for quality clothes at low prices.

The challenge

Fashion’s Park relied on an aging UnixWare platform that was not compatible with new technology and EPOS systems. It wanted to find a modern retail software solution that would increase store efficiency, improve the customer experience and enable future growth.

The solution

When its initial choice of software provider was acquired, locking it into hardware requirements, the company decided to change course and work with Fujitsu, as recommended by its local IT partner Belltech.

The benefit

  • The system is 100 percent reliable and not affected by network outages, meaning zero lost sales
  • Fujitsu Retail Suite provides full, real-time visibility of transactions and promotions to enable more effective operations
  • As a result of the increased stability, employees are more productive and customers are happier

Download

Read the full Fashion's Park case study (217 KB/A4, 2 pages)