Fujitsu has been the service supplier around the Caixa Catalunya self-service environment for a long time. It currently renders technical maintenance services to a large part of all the ATMs installed.
The particularities of the new business line that Fujitsu has been implementing for the integrated management of self-service networks, as well as its experience in systems and services related to the maintainability of these networks, led Caixa Catalunya to profit from the trust placed in Fujitsu and charge it with designing an outsourcing solution for all its ATMs distributed throughout national territory.
At the outset, the project, which is initially valid for three years and renewable, includes the installation of a Management Center which is tasked with the following services:
These services will help the entity to obtain a clear and long-lasting competitive edge within the action scope of its channel.
The Management Center is supported by a computer system, developed by Fujitsu, which is based on its extensive experience in maintaining financial self-service networks. The Management Center is operated by a Fujitsu human team, called the back-office, which is established as an entity that integrates and coordinates the services related to the aforementioned maintainability.
The agreement reached, which fully satisfies both parties, allows the entity’s current variable cost components to be transformed into a fixed economic structure which is subject to commitments to improve the quality of the overall service.
Through this agreement, Fujitsu España, a symbol of quality, creativity, reliability and high technology and a benchmark in customer-tailored services, ratifies its commitment to developing its business models towards areas of close collaboration with its customers. “Technological partners vs. service providers”.
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