Frequently Asked Questions

• How does PalmSecure detect a 'live hand' ?

  The PalmSecure sensor can differentiate between 'live' and 'dead' hands, the method used to do this is Fujitsu Confidential.

• Which applications can use PalmSecure Mouse?

  Largest benefits will be gained by applications using Single Sign-On software with ID and password especiall where hygienic operation is required (e.g. Healthcare).

• With which version of PalmSecure library does PalmSecure Mouse operate?

  PalmSecure Mouse works with Version 24 library, which offers faster authentication, guideless authentication and algorithmic enhancement for ambient light.

• How large is the template used in the PalmSecure sensor ?

  The template created by PalmSecure is a maximum size of 3 KB.

• What operating system does PalmSecure use ?

  PalmSecure can operate under a number of operating systems with the most common applications running under Linux and Windows.

• Where can I buy a PalmSecure sensor?

  Please contact FEL Group sales.

• How accurate is the PalmSecure sensor?

  The PalmSecure sensor has an FAR of 0.00008% when the FRR is 0.01%.

• Is the palm vein pattern unique?

  Vascular patterns are unique to each individual - even identical twins have different patterns.

• How often do I need to re-register with PalmSecure ?

  Once registered there is no need to re-register unless the registered hand suffers significant trauma such as severe burns or deep laceration.

• How does PalmSecure work?

  PalmSecure captures the unique palm vein image via near-infrared radiation. The deoxygenated haemoglobin in the palm absorbs these rays causing the veins to appear as a black pattern. This vein pattern is then verified against vein patterns stored in a database to authenticate the individual.

• Is PalmSecure more secure than other Biometrics?

  The PalmSecure sensor uses an internal biometric and is contactless therefore extremely difficult to forge. Palm vein patterns exist only inside the body and unlike other Biometrics cannot be copied or duplicated by use of photography, voice recording or fingerprints.

• Does the temperature of my hand affect authentication?

  The PalmSecure sensors uses reflection technology to capture the vein pattern and not transmission of light. The reflection method is less affected by temperature than transmission and the veins can easily be seen when the hand temperature is reduced.

• What environment restrictions apply to using PalmSecure?

  Fujitsu recommend that the PalmSecure sensor is used in internal environments only and not exposed to extremes of temperature, water or direct sunlight.

• Do children have to re-register with PalmSecure as they get older?

  Research indicates that the vein pattern does not change with age. It is not necessary to re-register on regular basis.

• Can I authenticate with my left hand if I have registered only my right hand?

  No, each hand vein pattern is unique and needs to be registered independently.

• Why is PalmSecure better than other vein technologies?

  Palm vein patterns are the most complex compared to areas of the body used by other vein technologies. The palm of the hand has no hair growth and no significant variation in skin colour which make it easier to photograph the vascular pattern.

• What market and applications can PalmSecure be used for?

  PalmSecure can be used in most areas where a biometric security solution is required, ATM, Access control system access as well as personnel identification. See our PalmSecure applications page for more information.

• How did Fujitsu calculate the PalmSecure FRR and FAR rates?

  Fujitsu captured 140,000 palm vein samples and used this data set to measure the FAR and FRR rates based on the INSTAC recommended measurement method.

• How secure is PalmSecure ?

  PalmSecure is a highly secure biometric. PalmSecure uses an internal physiological characteristic which is highly robust and extremely difficult to forge and steal.

• What is the PalmSecure FRR?

  PalmSecure False Reject Rate is 0.01%.

• What is FRR?

  FRR is the False Reject Rate and is defined as :
  FRR(n) = Number of rejected verification attempts for a qualified person (or feature) n / Number of all verification attempts for a qualified person (or feature) n

• What is the PalmSecure FAR?

  PalmSecure False Acceptance Rate is 0.00008%.

• What is FAR?

  FAR is the False Acceptance Rate and is defined as the probability that an unauthorised user is accepted as an authorised user.
  FAR(n) = Number of successful fraud attempts against a person (or feature) n / Number of all fraud attempts against a person (or feature) n