Fujitsu Services

Fujitsu positioned in the Leaders Quadrant for Desktop and Help Desk Outsourcing Western Europe Magic Quadrants

London, 2nd June 2009 — Fujitsu today announced it has been positioned by Gartner, Inc. in the “leaders” quadrant of two Magic Quadrant reports. These are, Help Desk Outsourcing, Western Europe¹, and Desktop Outsourcing in Western Europe². Both reports were published in May 2009 and are “evaluations based on completeness of vision and ability to execute”.

Fujitsu is currently responsible for the management of more than 1.5 million devices across 17 Western European countries, and supports more than 1 million users from 600+ different customers through its help desk capabilities. Fujitsu’s help desk and desktop management services incorporate “Sense and Respond®” methodology. Sense and Respond is designed to improve the end-user experience whilst addressing key expectations, such as pro-activity, automation and call reduction.

Fujitsu believes that this methodology has helped it to be placed in the “leaders” quadrant. Fujitsu also believes that the acceleration of its global delivery model has been an important development in its help desk and desktop management service provision, offering the potential to improve efficiency and protect profitability whilst addressing clients’ need for cost optimisation.

"It is pleasing to see where Gartner has placed us on the quadrant as, in my opinion, it underpins the progress we have made over the last three years and confirms Fujitsu as being a significant player in outsourced desktop and help desk service," said Richard Bull, director of customer services, Fujitsu, "By using standardisation and automation we are able to offer our customers significant cost savings, along with ongoing service improvement that increases business value to them."

Clients benefiting from these services from Fujitsu include: UK Department for Business Enterprise and Regulatory Reform (BERR), The Post Office and Government Offices for the English Regions. Fujitsu’s current global capabilities include Lisbon, Johannesburg, Tallinn in Estonia, Kuala Lumpur, Lodz in Poland and Costa Rica.

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About Fujitsu

Fujitsu is a leading provider of IT-based business solutions for the global marketplace. With approximately 175,000 employees supporting customers in 70 countries, Fujitsu combines a worldwide corps of systems and services experts with highly reliable computing and communications products and advanced microelectronics to deliver added value to customers. Headquartered in Tokyo, Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.6 trillion yen (US$47 billion) for the fiscal year ended March 31, 2009. Visit uk.fujitsu.com for more information.

About the Magic Quadrant

The Magic Quadrants are copyrighted May 2009 by Gartner, Inc. and are reused with permission. A Magic Quadrant is a graphical representation of a marketplace in terms of “ability to execute” and “completeness of vision” over a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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