Fujitsu Services

Fujitsu awarded £41million Service Desk contract from NHS Connecting for Health

Fujitsu Services has today been awarded a contract by NHS Connecting for Health to provide service desk support to both the National Programme for IT and local NHS Trusts.

19th April 2006 — Fujitsu Services has today been awarded a contract by NHS Connecting for Health to provide service desk support to both the National Programme for IT and local NHS Trusts. The core part of the contract is worth £41 million and will run for 7 years to 2013.

The contract has two elements: Core - professional front line support services capable of managing all calls that may be associated with a National Programme for IT systems and services and supporting the end users, to be fully available and effective as the range of systems and services comes on stream. This element will replace and scale up the functions currently provided by the NHS National Service Desk. The solution incorporates industry best practice and standards for support service. Framework Services - in addition, the NHS can utilise the Framework Arrangement Services. These services provide options for the support of a wider range of IT systems and services from Fujitsu.

The NHS Connecting for Health Service Desk will provide users with a single point of contact that owns and manages all calls logged through to a successful conclusion. The new contact centres will be based at four locations throughout England at Wakefield, Stevenage, Manchester and Footscray. Up to 870,000 NHS staff will have access to the service when fully operational. At its peak it is anticipated that the service desk will manage approximately 4 million calls per year.

The NHS Connecting for Health Service Desk will be designed to the highest of specifications and will be operational 24/7 365. As the dedicated service desk for NHS Connecting for Health, it will receive calls to its contact centres through multiple mediums including voice, fax, e-mail and internal intranets.

Peter Hutchinson, managing director, public sector, Fujitsu Services said, “As a result of this new service, NHS staff will receive a much enhanced IT helpdesk function at improved value for money. These contracts will enable NHS staff to obtain the technical support they require for NHS Connecting for Health applications and, where they choose, trusts local systems.”

Ref: 08/06.

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Fujitsu Services

Fujitsu Services is one of the leading IT services companies in Europe, Middle East and Africa. It has an annual turnover of £2.29 billion (€3.33 billion); employs almost 18,000 people and operates in over 20 countries. It designs, builds and operates IT systems and services for customers in the financial services, telecom, retail, utilities and government markets. Its core strength is the delivery of IT infrastructure management and outsourcing across desktop, networking and data centre environments, together with a full range of related services, from infrastructure consulting through integration and deployment.
Headquartered in London, Fujitsu Services is the European-centred IT services arm of the Fujitsu Group. The Fujitsu Group is a US$40.6 billion (€33.4 billion) leader in the provision of IT systems and services for the global marketplace.
For more information, please see: uk.fujitsu.com

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