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Fujitsu Product Support Services
Professional protection for your IT investments right from the start
The Product Support Services cover a broad range of products including Fujitsu and Partner branded hardware and software products as well as Fujitsu IT Infrastructures based on Fujitsu hardware. In addition to standard reactive service levels such as onsite response and recovery times, Product Support Services encompass optional HDD retention. Reactive services can be augmented by proactive support services elements (such as System Health Check and Technical Account Management) to even avoid failures and downtimes.
Fujitsu Startup Services Hardware
Fujitsu InstallationPacks help in getting started without worrying about the “How”: InstallationPack offers onsite installation services for Fujitsu and Partner branded server and storage products.
Fujitsu Product Support Hardware
Fujitsu Support Pack Hardware and Fujitsu ServiceContract Hardware supplement the warranty for Fujitsu and Partner branded hardware products and comprise the diagnosis of hardware faults and their elimination by repair or replacement. Additional options are Proactive Support and HDD Retention.
Fujitsu Product Support Software
Fujitsu Support Pack Software and Fujitsu ServiceContract Software comprise for Fujitsu and Partner branded software the diagnosis of software incidents, the provision of workarounds and/or the right to receive error corrections, updates and upgrades, as applicable.
Fujitsu Infrastructure Support
For Fujitsu IT Infrastructures based on Fujitsu hardware Fujitsu provides a “one stop shop” support offering for the embedded multiple Fujitsu and Partner branded hardware and software components. It comprises reactive and selectable proactive services.
Unlock more IT potential with FUJITSU Hardware-as-a-Service
Get latest technology of Fujitsu’s client computing devices or data center products plus the required support services with just one low-cost monthly subscription. All relaxed with Fujitsu and its partners.
Fujitsu Management Services
The Fujitsu Service Operation Package is a high end service support function. It provides our customers with a Service Delivery Manager to oversee incidents and problems and to report back against agreed key performance indicators. The package includes quarterly Service performance statistics and any Service improvement recommendations.
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