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Framing a Digital Future: Fujitsu to Drive Digital Infrastructure Transformation for Specsavers

Major stores transformation sees Fujitsu become Specsavers’ global digital infrastructure partner

Fujitsu UK & Ireland

London, April 25, 2017 - Fujitsu today announces that Specsavers, the British optical retailer, has signed a £17.6million deal that will see Fujitsu transform Specsavers’ in-store technology in its 1,179 stores across Europe to enhance both customer experience and employee environment.
The transformation programme will enable Specsavers to deliver an improved customer experience by making better use of customer data and enhance the employee environment by allowing employees to be more informed and empowered to improve service, track orders and incidents.
The new service will facilitate Specsavers’ store availability, speed to market of new customer optical services as well as reducing the cost of delivery. Specsavers store partners will be able to focus on serving customers and running their businesses thanks to the end-to-end intelligent services delivered by Fujitsu.
As security and data protection increasingly tops every board’s agenda, the new service will include heightened security measures, providing peace of mind for Specsavers’ employees and customers.
“Fujitsu is a great partner in helping us with our international journey owing to its extensive global retail capabilities and consulting expertise,” said Phil Pavitt, Global CIO at Specsavers. “We are more than just about selling glasses; we want to change lives for the better. To do that we need to continuously adapt how we best serve customers. With Fujitsu, we are excited to be partnering with a company that shares our passion for putting the customer first.”
“Our partnership with Specsavers is one we are particularly proud of given the scale of the project and impact it will have on both customers and employees,” said Rupal Karia, Managing Director, Retail and Hospitality, UK and Ireland, Fujitsu. “We are energised by the prospect of bringing together a range of our services and experience to deliver results. Providing Specsavers with a new infrastructure and services will ultimately help Specsavers digitise its business, making Specsavers more agile, without compromising on security. This is only the beginning, and we look forward to seeing our partnership with Specsavers develop in the coming years.”

Notes to editors

Specsavers operates in the following European countries:

  • UK
  • Ireland
  • Netherlands
  • Spain
  • Sweden
  • Denmark
  • Finland
  • Norway

About Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Approximately 156,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.7 trillion yen (US$41 billion) for the fiscal year ended March 31, 2016. For more information, please see http://www.fujitsu.com.

About Fujitsu in the UK & Ireland

Fujitsu employs over 14,000 people in the UK & Ireland, with total revenues exceeding £1.8 billion. Offering an integrated product and service portfolio, we deliver consulting, applications, technology products, systems integration and managed services, including cloud-based solutions, for customers across both public and private sectors, including retail, financial services, telecoms, government, defence and consumer IT. For more information, please see http://uk.fujitsu.com.

Daisy Onida

Phone: Phone: + 44 (0) 20 7861 2858
E-mail: E-mail: teamfujitsu@harvard.co.uk
Company:Harvard PR

Graham Goulden

Phone: Phone: + 44 (0) 843 354 9568
E-mail: E-mail: graham.goulden@uk.fujitsu.com
Company:Fujitsu UK & Ireland

Date: 25 April, 2017
City: London