Surf Life Saving Australia

The customer

Surf Life Saving is Australia’s major water safety, drowning prevention and rescue authority. This national organisation, with regional and state administrative branches, coordinates 311 community surf life saving clubs that collectively patrol more than 400 beaches. Surf Life Saving Australia (SLSA) is the largest volunteer movement of its kind in the world with more than 158,800 members. It is a not-for-profit movement that relies on community donations, government grants, fundraising and corporate sponsorship.

The challenge

To overhaul SLSA’s ICT systems to improve service levels, reduce the administrative burden on volunteer members and facilitate commercial expansion. Cost efficiency was one of the key pillars of the project.

The solution

The service applications and delivery, underpinned by Fujitsu Cloud Services, provides a cost-effective infrastructure:

• Centralised operational data store (CODS) includes people, organisations, awards, patrols, incidents and beaches
• Members’ portal, linked to web-based content and workflow management with a national enterprise view of SLSA information
• Voice recognition and telephony services enabling ‘on beach’ access to services

The benefit

• Centralised, cloud-based operational data store
• Reporting application
• Service applications
• Member portal
• Telephony services

Share this page