Fujitsu ranked as the highest quality large corporation in Finland
We know how to involve and inspire
The quality of operations is evaluated using the European Foundation for Quality Management model, EFQM. There are nine core areas of assessment in total, and they cover the operations and results of the whole organization. The assessment areas portray the organization’s operations, its methods of self-assessment, improvement and the results achieved.
Fujitsu Finland has applied the EFQM model to its operations since 2005. We took part in the quality competition last in 2009, when we got a 4 star recognition.
Last June assessors conducted over 70 interviews in our Helsinki, Tampere and Oulu offices and scored our operations.
The assessors consider our key strengths to be our ability to involve, empower and inspire our personnel, mobilization of strategy, continuous development, Lean thinking, customer orientation, human resource management and our values.
We got a number of suggestions for development as well. The list includes making collaboration with external stakeholders more systematic, mobilisation of partnership management process, making our KPIs (Key Performance Indicator) more comprehensive and utilising them more, more systematic comparison of our results to e.g. our competitors, and checking our goal levels. Sustainable development is also a topic that is not yet clearly visible in all our operations.
”These are the next steps to focus on. Even though the recognition is a great thing, we mustn’t rest on our laurels. We aim at excellent performance also going forward,” Lasse Rautio points out.
Head of Legal, Commercial and Business
Date: 24 november, 2014