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Fujitsu Financial Services IT solutions - Digital Experience

Simplifying banking
| Financial Services | Simplifying Banking | Digital Experience | Open Banking EcoSystems |

Fujitsu banking transformation – improving the digital customer experience

Understanding customers and the ability to rapidly adapt, is at the heart of all successful fintech organizations. Through digitalization, banks and financial service providers are enabled to rapidly adapt, evolve and keep pace with rising customer expectations and demands.

At Fujitsu, we are experts in banking transformation. We understand that in today’s connected world, empowered customers prioritize the convenience and availability of 24/7 secure banking services. We have a broad range of offerings that streamline and speed-up processes to meet the demands of a new type of user. Through insightful analytics, we empower you to be ready and anticipate what your customers will demand next.

We begin by transforming SAP and Oracle services, and then realign the customer-centric focus of the branch, which will become a tangible link to the new digital landscape. With our help, you can improve your digital customer experience, build on your customer base and retain loyalty.

Fujitsu Business Intelligence - Customer Insight

Truly disruptive banks understand their customers better than anyone else, and adapt their service offerings to meet demand. In order to recognize the big picture and plot a course for the future, critical analysis of business data is essential. Using Fujitsu business intelligence, we integrate disparate data sources, analyze business situations and project possible future outcomes. Our offerings include:
SAP

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In a dynamic yet competitive sector, the key to banking success is customer satisfaction, cost reduction, and productivity. SAP technologies can assist with this challenge. As a Global SAP Services Partner since 2006, we offer a full range of SAP services and have the expertise you need to optimize your operation and boost your competitiveness. With our SAP offering, we enable you to:

icon-bullet achieve a better return on your SAP investment

icon-bullet Innovate and grow

Find out more about SAP

Oracle

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Oracle systems play a major role in digital transformation. However, without proper management, a complex Oracle estate can slow your innovation down. As a Diamond Level partner, we have extensive expertise in providing solutions that improve business efficiency and decision-making. With our Oracle offering, we enable you to:

icon-bullet get more out of your existing Oracle & applications

icon-bullet reduce your Oracle running costs

Find out more about Oracle

Branch Transformation

Online is the most popular channel for banking customers across the EMEIA region, with three-quarters using online services at least once a week. However, despite the increased popularity of online banking, around a third of customers still visit their local branch each week. Branches provide a tangible link to the world of online banking, and are a part of an end-to-end banking solution. Through the use of digital technology, we can help you to reallocate time and resources back to enhancing the customer-centric focus of the branch. Our offerings include:
Sign'it - Electronic Signature

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Sign’it is our easy to use multichannel digital signature solution for accelerating processes, reducing paper consumption and lowering associated costs. Not only does it capture images of handwritten signatures to embed into documents, it can also embed the biometric parameters that compose the signature and apply qualified signatures in accordance with new eIDAS regulations. With our Sign’it offering, we enable you to:

icon-bullet accelerate digitalization

icon-bullet improve service agility

icon-bullet contribute to environmental protection

Find out more about Sign'it

Improving the self-service channel

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Where once ATMs were simply an alternative for cash withdrawal, now they are important as a key way to enhance the customer experience. It’s expected that customer reliance on ATMs will grow by 48% over the next five years, and working together, we can co-create a self-service strategy that delivers the best solution for your bank. We’re the only provider to offer end-to-end solutions for the self-service channel, and deliver 360°, flexible and dynamic solutions.

Find out more about improvement



Blockchain

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With Blockchain technology, we can enable you to reliably, safely and securely share confidential data in a transparent way. Security measures include:

icon-bullet document encryption technology through secret sharing-based key management

icon-bullet transaction restriction technology that introduces a verification framework

Find out more about Blockchain

Mizuho Bank – Blockchain

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In collaboration with Mizuho Bank, we conducted an operational trial using Blockchain. By combining Blockchain technology, with our expertise in designing and building payment systems and Mizuho Bank's expertise in post-trade processes, we were able to create a financial system that:

icon-bullet makes it virtually impossible to tamper with transaction histories

icon-bullet shortens the processing time for cross-border securities transactions

Find out more about Mizuho Bank

White Paper - Blockchain - the opportunity beyond the hype

DLT and Fujitsu’s journey toward making them work as enterprise technologies here. Read more about Blockchain in our White Paper: The oppurtunity beyond the hype.
>> White Paper Blockchain