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Portfolio of Services

Comprehensive Managed Repair Service

The Fujitsu Repair Service offers a unique one stop shop for IT and Retail industry product repairs. Our highly experience engineers are able to design bespoke solutions to meet all your repair needs. We repair and refurbish a large range of products across various manufacturers maximising our service offering to our customers. This capability combined with the highest quality standards and accreditations make the Fujitsu Repair Service the only choice for your repair requirements.

Managed Service

The Fujitsu Repair Service is able to offer a fully managed service for repair. This includes the following elements:
  • Fault/Problem reporting and diagnosis
  • Advanced Replacement
  • Technical Repair and Refurbishment
  • Warehousing, Logistics and Spares
  • Vendor Management

Repair

We have the proven ability and expertise in the repair of:
  • EPoS Hardware
  • Self Check Out
  • Scanner Scales
  • Telsets/PBX and other Customer Premise Equipment (CPE)
  • Printers
  • Laptop and Notebooks
  • IT Hardware and peripherals
  • TFT Monitors
  • Routers
  • Motherboards
  • Tablet PCs
  • Broadband Access Technologies and Network Terminating Equipment (NTE)

As-New Refurbishment

As well as our extensive repair capability, Fujitsu also refurbish repaired PBX units to an as new standard. Units are re-sprayed and coded to original manufacturer’s specifications for either re-use or re-sale

In-Field Engineering

We also operate in the field allocating Technical engineers to customer sites. Services include:
  • On site component replacement
  • Break Fix Repair
  • Swap it replacement
  • Technical fault diagnosis

Additional Services

The Fujitsu Repair Service also offers a number of added value services including:
  • Spares Management
  • Equipment Calibration
  • Telephone Handset Manufacture
  • Printed Circuit Board Ball Grid Array component repair/replacement and test

The Fujitsu Lifecycle of Repair

The Fujitsu Repair Service offers a unique Lifecycle of Repair model that ensures we meet our stringent customer service levels. The Lifecycle of Repair is implemented on all our contracts to ensure a world class service on a personable level.


diagram-lifecycle-266x266_tcm23-134875

Recycling

By its very nature, our entire business is focused on supporting a greener culture. Revolving around reducing waste and recycling products that would otherwise be discarded, our business supports our customer's commitments under the EC Directive regarding Waste Electrical and Electronic Equipment (WEEE).