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Fujitsu and Husqvarna Group Sign Contract Extension for End User IT Services

December 18, 2018
Fujitsu today announces a global three-year IT infrastructure outsourcing contract renewal with Husqvarna Group, supporting the leading global producer of outdoor power products for forest, park and garden care in its digital transformation journey. Within the scope of the contract renewal, Fujitsu will provide a 24x7 global service desk, workplace services, on-site support, software asset management and ServiceNow Application Management.

This is the third contract renewal since Fujitsu was first selected as Husqvarna Group’s IT infrastructure outsourcing partner in 2010. Today, Fujitsu delivers services to more than 8,500 users in the 40 countries where Husqvarna Group operates, including support services in eight languages1. In 2017, Fujitsu handled more than 40,000 service calls for Husqvarna Group, launched the roll-out of Windows 10 and the introduction of a new service desk chat function to enable new channels of communication with end users.

Hillevi Agranius, CIO at Husqvarna Group, says: “Husqvarna Group sees IT as an enabler and a driver of strategic change. This makes the choice of our outsourcing partners critical to the future success of our business. We have worked with Fujitsu since 2010 and based on their performance we extended the contract by another three years. Fujitsu has demonstrated a focus on continuous improvement during the current contract period.”

Duncan Tait, Senior Executive Vice President and Head of Fujitsu EMEIA, comments: “Fujitsu understands the level of trust that is needed by an organization to enter into an outsourcing partnership. As this third contract renewal with Husqvarna Group demonstrates, we work hard to build and maintain that trust, while not losing sight of the need for permanent innovation to drive the benefits that digital technology brings to our customers. Alongside the good satisfaction levels that we have already achieved for Husqvarna Group, the new contract aims to deliver modern workplace capabilities through more flexible and more productive working practices, as well as a continuous improvement in the level of customer support by adopting automated, more efficient support and processes.”

Notes to editors

1 The eight languages are: Chinese, English, French, German, Japanese, Portuguese, Spanish and Swedish.

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About Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Approximately 155,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.5 trillion yen (US$40 billion) for the fiscal year ended March 31, 2017. For more information, please see http://www.fujitsu.com.

All other company or product names mentioned herein are trademarks or registered trademarks of their respective owners. Information provided in this press release is accurate at time of publication and is subject to change without advance notice.

Date: 18 December, 2018