Fujitsu TRIOLE for ServiceNow Improves End User Satisfaction and Cuts Service Desk Calls
- Guided cloud-based self-help portal solves common ICT problems for end users without service-desk agent intervention
- Combines Fujitsu’s powerful service management processes and toolsets called TRIOLE for Services with ServiceNow’s cloud-based service management solution
- Friendly, social media-style self-help interface guides users through front line support requests
Fujitsu Service Desk with the TRIOLE for ServiceNow toolset is available as a standard offering from January 2016.
Notes to editors
Fujitsu has been positioned by Gartner, Inc. as a ‘leader’ in its latest Gartner Magic Quadrant: End-User Outsourcing Services, Europe. This is the third consecutive year that Fujitsu has been recognized as a ‘leader’ in this annual study. Furthermore, in the 2015 edition of the report, Fujitsu is positioned the highest for ‘ability to execute’ for the second year running, and has improved its position for ‘completeness of vision’.
Access a complimentary copy
of the Gartner Magic Quadrant for End-User Outsourcing Services, Europe 2015 report for in-depth analysis of the European End-User Outsourcing Services market, the major vendors, and why Fujitsu is positioned in the Leaders quadrant once again.
1 ServiceNow surveyed nearly 1000 managers in the US and the UK to understand the effectiveness of the tools and processes in their corporate environment. Further information at http://www.servicenow.com/company/media/press-room/servicenow-announces-the-state-of-work.html
Fujitsu er Japans førende ICT (Information and Communication Technology) virksomhed og tilbyder en komplet portefølje af teknologiprodukter, løsninger og services. Omkring 162.000 Fujitsu medarbejdere supporterer kunder i over 100 lande. Med udgangspunkt i vores lange erfaring og informationsteknologiens store styrke er vi med til at forme fremtiden i samarbejde med vores kunder. Fujitsu Limited (TSE:6702) havde i det regnskabsår, der afsluttedes den 31. marts 2015, en konsolideret omsætning på 40 mia. US$. For mere information, se venligst www.fujitsu.com og www.fujitsu.dk.
Date: 10 November, 2015