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A full range of IT Services helps Australia Post to transform to a digital company

"Throughout its history, Australia Post has helped customers, businesses and government navigate the social changes that have shaped and transformed the country."

Claire Bourke General Manager Technology Australia Post

Australia Post has partnered with Fujitsu to deliver a range of IT services from the data centre to end-user devices and in-store POS machines.

Customer

Australia Post delivers over four billion mail items every year across 11.6 million locations, while also servicing almost 250 million visitors via its 4,000 retail outlets and processing 182 million digital transactions annually. The company has an extended workforce of 54,000 people, generating AUD6.5bn+ in revenue. IT is crucial to supporting such a large business and is becoming even more important as the enabler for Australia Post to achieve its vision of becoming a leading eCommerce provider.

Challenge

As the nature of the postal sector has evolved to embrace financial services, logistics, trusted and identity services, eCommerce and digital channels, Australia Post required a trusted IT partner to manage a multitude of components of its systems.

Solution

Australia Post selected Fujitsu to manage various IT services, including application management; data centre; end-user computing; product supply; and projects.

Benefit

  • Provides an improved experience and simplicity for customers, businesses and government
  • Support 4,400 retail outlets with end-user devices, 80+ applications and POS machines
  • Processed almost 10,000 kg of Australia Post e-Waste in the past 12 months, almost 98 per cent of which has been repurposed

Download

Read the full Australia Post case study (508 KB/A4, 2 pages)