Sydney Water Maximo Implementation

The customer

Sydney Water is Australia’s largest urban water utility with 3,000 staff and an area of operations covering 12,700 km2. Sydney Water provides drinking water, recycled water, wastewater services and some stormwater services to more than four million people in Sydney, the Illawarra and the Blue Mountains.

Sydney Water is a statutory State-owned corporation, wholly owned by the New South Wales Government. Sydney Water is a world leader and has won numerous awards including the Public Water Agency of the Year at the Global Water Awards 2010 held in Paris, France, which is awarded to the public sector organisation that made the greatest contribution to meeting the challenges of water supply during 2009.

Sydney Water is responsible for an asset infrastructure base with a value of over $20B that requires a maintenance program of approximately $130M per year.

The challenge

With over 7.5 million assets, Sydney Water was experiencing challenges in maintaining its asset infrastructure on two aging Maximo systems (including their complex and multiple interfaces.) System support costs were high and escalating with resource/ expertise scarcity. The infrastructure limitations prevented the costefficient incorporation of current software versions and emerging developments.

The solution

Fujitsu consolidated the two old asset management instances into a single enterprise asset management implementation with realtime integration to key systems, providing Sydney Water an IT platform that supports its strategic maintenance commitments.

The benefit

• Project and Program Management
• Business Process capture and design
• Systems integration and project management services
• Application development services
• Training
• Large Scale Data Migration
• Application Support
• Business Change Management

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