Beijing East Express Logistics Co., Ltd.

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FUHUA Solution enables East Express Logistics customers to dynamically manage the storage of goods

As the pace and complexity of business increases, manufacturers and retailers recognize the supply chain expertise of qualified logistics providers and the value of partnering with them. Logistics outsourcing is on a growth trajectory. The opportunities are substantial, but so are the challenges.

Beijing East Express Logistics Co., Ltd. is a leading storage, transportation and supply chain management provider, who has one delivery centre, more than 220 thousand square feet of warehouse space and 60 trucks. Backed by successful execution for many customers, Beijing East Express Logistics’s supply chain capabilities include dedicated fleet operations, warehouse management services, transportation management, and transportation network design and operation. As one of the leading third-party logistics (3PL) companies, East Express Logistics found that its customers may need to drastically change their business models. East Express Logistics knew that it was critical for the company to give its customers new ways to manage a chaotic and challenging business environment. East Express Logistics chose to implement Beijing Fujitsu System Engineering Co.,Ltd. FUHUA Logistics Solution because it enabled the company give its customers vast new capabilities to dynamically manage the storage of goods.

Challenges

How to perform warehouse operations for multiple customers

As a professional logistics provider East Express Logistics always meets the multiple needs of customers, who include not only large and various domestic and international customers with multi-year partnership, but also many growing small and medium customers. East Express Logistics has a comprehensive end-to-end solution for customers’ warehouse operations and this warehouse solution’s functionality is highly scalable. To help all customers to meet their challenge, it was critical for East Express Logistics to find the right IT system to support multiple customers.

How to expand customer service capabilities

Manufacturers and retailers expect more from their logistics service providers: more efficiency, more flexibility, and more speed in their logistics execution operations. At the same time they expect more information from their logistics execution providers, and they want to ensure the right products are in-stock and when or where customers want them. For logistics companies, that means growing pressure on their warehouse operations to coordinate warehouse activities, people, and equipment with increasing precision. They need to streamline operations and drive costs down. They need to be able to broaden their offerings and provide the value-added services that customers really want. Above all, they need their warehouse to be tightly integrated with their customers’ operations to provide detailed visibility into inventory and processes.

Solution

To help companies meet their challenges, it was critical for East Express Logistics to find a reliable IT solution. With over ten years of experience serving as a strategic partner to 3PL customers, Beijing Fujitsu System Engineering Co.,Ltd. understands the business and competitive environment, as well as its impact on information requirements.

After looking at several solutions East Express Logistics realized that the FUHUA system can give it the flexibility that it needs to easily develop and implement practical solutions, tailored to individual customers’ needs.

Benefit

Fujitsu helped East Express Logistics define a clear strategy and pinpoint the areas it needs to improve. East Express Logistics increased revenues from the new strategy, which increases productivity.

The FUHUA solution matched each of East Express Logistics’s business priorities and allowed it to build on existing infrastructure. East Express Logistics is satisfied with the accurate information and reliability of the FUHUA solution.

By the KPI provided by the FUHUA solution, East Express Logistics can give each of its customers an extremely cost-effective approach, at the same time, East Express Logistics also can make clear itself the cost of each of its customers.

East Express Logistics is able to continue improving customer service because the FUHUA solution can provide customers better visibility of warehouse inventory so they can cut and allocate their goods while they are still in the container.

Implementation

“Fujitsu’s consultants tuned in to our needs completely. They understood the issues that the 3PL industry faces and even ‘spoke our language.’ We are now recognized as an organization with a clear vision of the future.”