The service levels are as follows:
In case faulty data media (hard disk drives, SSDs, UFM-Devices or SATA-DOMs) cannot be repaired and need to be replaced, the exchanged device usually has to be returned to the manufacturer. But what happens with the company-confidential data stored on the faulty device?
With the HDD retention option, the exchanged device remains the customer's property. This ensures that company-confidential data won't leave a company.
Regarding the availability of the HDD retention option see Product Support Services at a Glance
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