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Schiphol Group: Outsourcing of IT Infrastructure

Desktop management, help desk support and IT procurement

based on Fujitsu's unique Sense and Respond methodology


Schiphol Group
Schiphol Group is an owner and operator of airports. In the Netherlands, the Group runs four airports: Amsterdam Airport Schiphol, Rotterdam Airport, Lelystad Airport, and Eindhoven Airport.

In the autumn of 2004, Schiphol Group put together a European tender, in which the greatest importance was attached to the plan of approach and the price to quality ratio of the service provision.

Fujitsu's approach is based on its own in-house developed innovative methodology, Sense and Respond, which ensures that the service provision is not static, but dynamic. By translating IT problems into business problems, and by emphasising the prevention of problems instead of the correction of problems, innovations can be continuously applied. This approach guarantees a reliable desktop environment, a more efficient business operation, lower management and support costs, higher productivity and a greater level of customer satisfaction.