Fulcrum Connections provides gas connection services to the national pipeline infrastructure on behalf of gas distribution networks, comprising more than 275,000km of pipeline and transporting gas to more than 20 million homes and businesses in Britain. Fulcrum connects around 140,000 new domestic and industrial customers to the network each year.

Unlike Internet based Broadband services, the Fujitsu managed Broadband service is private and connects directly to a Fujitsu data centre through a VPN, avoiding the inherent vulnerability of an Internet based connection. However, as Phil Harper says, “While we had a vision of what we were trying to achieve, we did not have clarity on all the issues, because at that time we didn't know of anyone else that had taken this approach. The key to our success was having the right people working closely together as a team. We had confidence in Fujitsu's capability and Fujitsu was confident that it could deliver. Believe me it makes a big difference when you have people who not only know what they are doing, but also believe that they can make it work!”

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