Fujitsu Services is one of the leading IT services companies in Europe, Middle East and Africa. It has an annual turnover of £1.74 billion (€2.58 billion), employs 14,500 people and operates in over 20 countries.

Fujitsu chose to transition its internal IT Helpdesk from the UK to another country to improve the cost-effectiveness of its own operations.

“We had already applied Fujitsu's unique Sense and Respond® approach to identify and remove the root causes and costs of operational problems in our IT and support service. As a result, the helpdesk operations has achieved significant staff reductions,” continues Guy Storer.

Download the 'Fujitsu Services - helpdesk offshoring' case study PDF [138 KB]