The Best Connection

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The Best Connection -Singapore-

"With TeamPoS, the sky's the limit"-Mr. Jeffrey Sim, Finance & Administration Manager, The Best Connection-

The Best Connection, Singapore's fastest growing electronics retailer, is currently in the process of converting from their previous POS System to Fujitsu's TeamPoS. Currently, the new system is used in nine retail outlets, including the new Ngee Ann City store.

Mr. Jeffery Sim, Finance & Administration Manager of The Best Connection, explains the factors that influenced his company's decision to choose Fujitsu and TeamPoS in particular.

"With the old system, there was constraint on memory size. That was a main consideration."

Mr. Sim elaborates: "At present, we carry close to 15,000 items... and growing. With our new personal computing lines, especially our move into software, we needed a system that can grow with us. With TeamPoS, the sky's the limit."

As Mr. Sim envisions, TeamPoS is endlessly expandable. Built around advanced Fujitsu ISS (Integrated Store Solution) 3000 software, the system is specifically designed for retail environments using an open-based PC-compatible concept. Most system modifications require a mere change of CPU board, rather than expensive new software.

According to Mr. Sim, another criterion in choosing TeamPoS was the ease of operation. Before committing, a demonstration was held for cashiers, who immediately gave the system a thumbs-up. Mr. Sim recalls: "The number of steps in a transaction was significantly less with the Fujitsu system, so they were very happy about it."

Another strong point in favor of the TeamPoS system was its ability to take over many labor intensive functions. A good example is the issuing of cash 'n' carry memos. Mr. Sim explains: "Most importantly, the sales staff spends less time writing and more time serving the customer. That's what we're here for, after all."

With the system's ability to connect to a wide variety of peripheral devices, including PC-type keyboards, scanners, printers, and readers many other manual tasks are now being integrated into the system.

In addition, the new TeamPoS system makes life much easier for store managers. Before the TeamPoS system was in place, they had to collect and compile individual reports from each POS terminal, whereas now they can print a consolidated sales report at any time, directly from the server. Mr. Sim explains: "We really drive our salespeople. So if a report shows that particular department has been lagging, the supervisor can go to there and motivate his staff."

Mr. Sim is also very impressed with the technical support from Fujitsu. Recently he cited an occasion when a store had just converted to the TeamPOS system. His comment "They promised me a lot of things, and they have delivered." is one of many characteristics of the high standards you can expect from Fujitsu.

On the first day of operations with the new system the Fujitsu team arrived before the store opened, stayed throughout the day to ensure the system operated smoothly, and wrapped up around 4am the next morning.

He goes on to say "Looking further ahead, Singapore will soon be the regional head office for the Best Connection in the ASEAN region. We would like to see Fujitsu machines all over the place. It makes sense for us to replicate the system, which we know is working well in Singapore, in other countries. Then we'll all be speaking the same language".

If your business is also looking into broadening its horizons then TeamPoS is the ideal POS system to fullfill your vision. Why not talk to Fujitsu? It could be your best connection yet.