End User Service

Fujitsu's priority is to ensure that our customers maintain total operational efficiency at all times. We meet this objective through established service level agreements between us and the customer, determined by your requirements and designed according to your specifications.

Our services include:

• Help Desk - Provides the single interface for support to the customer through voice, fax, e-mail and web to resolve or assign the necessary resource to resolve issues.
• On-Site Support - Delivers support to the customer if the issue cannot be resolved remotely.
• Call Dispatch - Manages on-site support and maintenance visits, updating the customer of progress on the assigned task.
• Administration - Provides a function for logged calls to be actioned and monitored

Fujitsu aims to keep our customers' businesses at 100% peak efficiency and we will always respond to your service needs.