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Managed Storage Service

Provides full storage management services required for the efficient and secure operation of your storage infrastructure.

Our Managed Storage Service provides a robust set of services for the efficient management and secure operation of your storage infrastructure. This includes RAID, LUN, Volumes and Storage Area Network configuration changes.

Key Features

Some features of our Managed Storage Service package include:
  • 24x7 storage monitoring
  • User and configuration administration
  • Incident and problem management
  • Security event analysis
  • Optimization and performance analysis
  • Storage Tuning

Benefits

  • Improved availability through minimized downtime due to proactive storage management
  • Leverage benefits of storage capacity management to insure availability of resources for growth
  • Reduce IT labour costs by outsourcing complex storage management and support
  • Improved IT governance through controlled and authorized changes
  • Improved governance of processes by leveraging ITIL compliant service delivery

What we offer - Service Elements Breakdown


Monitor
Manage
Infrastructure Monitoring square

Standard Reporting (Availability, Utilization)

Log Reporting square

Change Reporting

Incident Logging and Diagnosis
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Advanced Incident Diagnosis (Vendor Referral)

Incident Monitoring & Escalation
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Problem Logging and Investigation

Change Request Logging and Assessment
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Change Advisory Board Participation

Release Management Analysis
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Change/Release Testing and Scheduling

Change/Release Implementation
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