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Managed Server Service

Provides remote management of your server infrastructure to ensure continuous service availability of mission- critical systems.

Our Managed Server Service allows organizations to focus on their primary business while improving the efficiency of their support systems to meet the diverse needs of their business. We manage your server infrastructure - both hardware and operating system - on your behalf. This includes monitoring and reporting on the server infrastructure, performing user, password and backup administration. This also includes updating the operating system with the required patches to maintain security and optimum performance while reducing potential service disruptions. Our service is available 24x7x365 and can be delivered to you with proactive monitoring and reactive response to incidents, along with change and release management.

Benefits

  • Achieve high availability and consistent performance of business-critical servers
  • Track performance through detailed reporting and insight into availability of systems
  • Infrastructure updated with timely releases and patches
  • Improved IT governance through controlled and authorized changes
  • Improved governance and processes by leveraging ITIL compliant service delivery

What we offer - Service Elements Breakdown


Monitor
Manage
Infrastructure Monitoring square

Platform Monitoring

Standard Reporting (Availability, Utilization) square

Log Reporting

Backup Reporting square

Change Reporting

Incident Logging and Diagnosis
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Advanced Incident Diagnosis (Vendor Referral)

Incident Monitoring & Escalation
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Problem Logging and Investigation

Change Request Logging and Assessment
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Change Advisory Board Participation

Release Management Analysis
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Change/Release Testing and Scheduling

Change/Release Implementation
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