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Managed Desktop Service

A flexible desktop support service to meet the diverse needs of your workforce.

Our Managed Desktop Service provides remote operation and administration services to desktop deployments and brings key service desk facilities to your workforce. By leveraging the Fujitsu Remote Infrastructure Management services, supporting your end-users can be more cost effective with services delivered  24x7 to meet the on-demand needs of today’s users. Key service desk offerings such as incident, problem and change management, support user productivity. In addition to password administration services to monitor common requests, combined with the added value of security management; we enable you to provide enhanced IT services to your end- users. Additionally, the software distribution service allows you to extend the capabilities of the IT department by providing deployment services for new software releases.

Benefits

  • Centralized Application Packaging and Deployment
  • Hardware and Software Inventory Management
  • Desktop Configuration Management
  • Efficient reporting on equipment moves, additions and changes
  • Remote Support Services
  • ITIL Compliant Service Delivery
  • Improved IT governance through controlled and authorized changes

What we offer - Service Elements Breakdown


Monitor
Manage
Change Reporting square

Incident Logging and Diagnosis

Advanced Incident Diagnosis (Vendor Referral)
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Incident Monitoring & Escalation

Problem Logging and Investigation
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Change Advisory Board Participation

Release Management Analysis
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Change/Release Testing and Scheduling

Change Request Logging and Assessment
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Change/Release Implementation