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Managed Backup Service

Reduces business downtime and ensures that your critical information is always protected and available when you need it.

Our Managed Backup Service delivers a  robust set of services that include tape and disk based backups (agent based), as well as, tape rotation, restoration of data from tape and off- site storage and retrieval. Additional features:
  • Backup configuration
  • Reporting on backup activities
  • Incident, problem, change and release management
  • Security event analysis
  • Optimization
  • Security hardening and security event remediation.

Benefits

  • Allows you to maintain reliable, scheduled, off-site backup of your data assets to be available in the event of disaster
  • Ensures business continuity
  • Minimizes downtime through reduction in restoration times
  • Peace of mind in the security of your backup media
  • Improves IT governance through controlled and authorized changes
  • Improves governance of processes by leveraging ITIL compliant service delivery

What we offer - Service Elements Breakdown


Monitor
Manage
Backup Reporting square

Change Reporting

Incident Logging and Diagnosis
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Advanced Incident Diagnosis (Vendor Referral)

Incident Monitoring & Escalation
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Problem Logging and Investigation

Change Request Logging and Assessment
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Change Advisory Board Participation

Release Management Analysis
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Change/Release Testing and Scheduling

Change/Release Implementation
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