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Managed Application Service

Ensures the efficient operation of the applications that power your business.

Our Managed Application Services provide comprehensive support of your organization’s critical enterprise and hosted applications.

Key features

  • Always-on information services — available anytime you need it
  • Provides unique insight into the availability and performance of your key applications
  • Optimized service levels — continual monitoring and reporting of your application environment provides timely insight into issues; enabling you to proactively avoid outages.
  • Built-in resilience — security and change management capabilities allow you to control and maintain a robust architecture.
  • Capacity management — allows for optimal performance by proactively addressing issues through analytic and tuning services.
  • Guaranteed availability of experienced personnel — leveraging our 24x7 service desk we provide incident and problem management to support application availability.

Benefits

  • Reduces Total Cost of Ownership (TCO) by outsourcing application administration and support
  • Improved application availability through proactive fault monitoring
  • Applications are updated with current and timely releases and patch management deployment
  • Improved IT governance through controlled and authorized changes
  • Improved governance of processes by leveraging ITIL compliant service delivery

What we offer - Service Elements Breakdown


Monitor
Manage
Application Monitoring square

Standard Reporting (Availability, Utilization) square

Change Reporting square

Incident Logging and Diagnosis
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Advanced Incident Diagnosis (Vendor Referral)
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Incident Monitoring & Escalation
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Problem Logging and Investigation
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Change Request Logging and Assessment
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Change Advisory Board Participation
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Release Management Analysis
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Change/Release Testing and Scheduling
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Change/Release Implementation
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