GTM-N86XBH9
Skip to main content
  1. Home >
  2. About Fujitsu >
  3. Resources >
  4. Case Studies >
  5. Trinidad and Tobago improves service delivery to citizens

GOVERNMENT OF THE REPUBLIC OF TRINIDAD AND TOBAGO


Trinidad and Tobago improves service delivery to citizens

"Fujitsu helped us to shape our ICT atchitecture and facilitated the achievement of our connected government vision and the foundation of our "G-Cloud." This allows us to provide reliable, agile and responsive shared ICT services across government, so that we can ultimately deliver better services to our citizens."
John Mollenthiel, Deputy CEO, iGovTT

The Project

Tobago (GORTT) launched its national Information and Communication Technology (ICT) strategy, dubbed “fastforward”. This strategy identified, inter alia, e- Government as a key driver for the delivery of efficient and effective citizen-centered services. In support of this goal, GORTT initiated a standard government-wide approach to the planning, design and implementation of a strategic IT infrastructure that would support the delivery of services and meet the operational needs of the individual ministries in the first instance, and would also enable a more integrated, government-wide and citizen-centred approach to future service delivery. This gave birth to GORTT’s public sectorwide infrastructure initiative known as the GovNeTT Communications Backbone.

BACKGROUND

The Fast Forward Agenda represents the National ICT Strategy for T&T to become a Knowledge Based Society. It provides a roadmap that charts a clear and determined course to a connected society and knowledge-based economy. Its aim is to provide strategies that equip citizens with the tools necessary to navigate ICT effectively. This will enable the development of a connected country that will adapt, flourish and prosper in the new global information society.

Key projects under the Fast Forward plan include:

  • GovNeTT Communications Backbone
  • e-Government Services On-line
  • Broadband Community Access

The GovNeTT project embodies the concept of inter-networking, where multiple Local Area Networks (LANs) of varying protocols from several ministries and public sector agencies are connected via GovNeTT. The resulting platform facilitates and enables all ministries to automate many traditional work processes, and also lends itself to rethinking and re-engineering the ways in which GORTT functions.

PHASE 1

GovNeTT Phase I implemented in 2005 and operated by Fujitsu, currently enables (20) connected Ministries and over (200) public sector sites to communicate and share information through its secure network. It currently provides key services such as Internet access, e-mail, e-messaging, secure data transmission and access to a central government Help Desk service. GovNeTT services are proactively monitored and managed on behalf of GORTT by a central Fujitsu Network Operations Centre which ensures system security, performance and up-time.

PHASE 2

In 2008 Fujitsu along with our partner, the Telecommunications Services of Trinidad and Tobago (TSTT) were awarded the Government’s Phase 2 project to expand GovNeTT by connecting 400 additional sites via a high speed Metro Ethernet core (1/10GB links) and enhancing the suite of GovNeTT shared services. This included connectivity to the remaining Ministries, Government sites and agencies; such as critical government Ministries like the Ministry of Health, Ministry of Education, Ministry of Finance and Ministry of Community Development; to name a few.

Additional bandwidth, redundancy and security enhancements were made to the existing Phase I infrastructure to accommodate emerging government applications and new technologies such as the introduction of Video/Audio Conferencing and Collaboration, IP Telephony and Voice Over IP (VOIP) systems. New Shared Services include Mobility Solution- Centralized Blackberry and Smart Phone Service, Contact Centre and IVR Solutions and Government Central Data Centre Hosting Services to facilitate e- Government Citizen Centric applications and services that further enhance communication and collaboration within the public and private sectors.

Key Functionalities delivered

GovNeTT today supports a number of Government Enterprise applications such as the Integrated Human Resource Information System (IhRIS), document management (EDMS) for efficient management of cabinet documents and the Government Payment System (GPS) to name a few. GovNeTT also facilitates national efforts to transform, modernize and integrate Government operations through improved communication channels for sharing both within and outside of the Government service. This common infrastructure allows for greater effectiveness and efficiency in Government‘s overall operations, and also provides the tools to support Government‘s vision of becoming a truly interactive public service organization.

Since the Communication Backbone’s inception we have witnessed the direct operational benefits of standardization on one common GWAN infrastructure platform for communication across GORTT. Some of these include effective management of network uptime, proactive management of security threats, efficient allocation of support resources, flexibility to increase bandwidth on demand and the ability for ministries to focus on their core Ministry operations and not worry about technology issues.

With the addition of GovNeTT enhancements and new shared services the public sector is equipped with essential tools to enable increased productivity, efficiency and improved service delivery to the citizens of Trinidad and Tobago.

HARDWARE, SOFTWARE, SERVICES, SUPPORT

The government’s network infrastructure (GovNeTT) has been designed with the latest technologies, in conjunction with our best of breed partners Cisco, Check Point, Symantec, Microsoft, Hitachi, Bluecoat and F5 Networks.

GovNeTT is supported by a proactive and responsive support infrastructure delivered by Fujitsu that includes a Help Desk and central state-of-the-art Network Operations Centre (NOC).

Services Include:

  • Proactive Network and Security Monitoring and Management via our NOC
  • Reactive trouble-shooting and problem resolution
  • IT Infrastructure Maintenance and Support Services Agreement
  • Data Centre Hosting Services

BENEFITS FOR THE CUSTOMER

  • Improved citizen experience when interacting with Government agencies and Ministries through its integrated service desk platform and contact centre capabilities
  • Accelerated usage and adoption of Common Infrastructure and best practices in technology across Government
  • Ease of deployment and integration of government enterprise-wide applications and Shared Services
  • Secure highly available, feature-rich technology platform across the public sector to run and launch critical e-Government services
  • Enhanced information sharing and integration as well as information administration within government
  • Secure channel for the timely dissemination of information to Citizens
  • Increased efficiency of government operations through improved communications and collaboration among government ministries via VOIP/IP Telephony and Video/Audio conferencing
  • Reduced operational costs through standardized architecture that provides lower total cost of ownership and greater economies of scale
  • Significant cost savings to the Government through its Central Government Data Centre facility for mission critical application hosting, thereby reducing the need for each Ministry to build their own
  • Flexible and open IT platform

Industries:

  • Government

Offering Groups:

  • IT Infrastructure

Solution Areas:

  • Systems & Network Management
  • Voice Over IP
  • Security Solutions

Regions:

  • Caribbean

Challenges:

  • The Government of the Republic of Trinidad and Tobago’s GovNeTT Communications Backbone project sought to establish a secure communications infrastructure that would enable each ministry and public sector agency to communicate and share information effectively and efficiently. The Ministry of Public Administration (MPA) was assigned lead responsibility for managing and coordinating the implementation of the Communications Backbone and acts as an agent in providing the necessary support to other ministries. The design and delivery of this Wide Area Networking infrastructure was contracted out to the alliance of Fujitsu Caribbean (Trinidad) Limited and Telecommunications Services of Trinidad and Tobago Limited (TSTT).

Benefits:

  • Improved citizen experience when interacting with Government agencies and Ministries.
  • Secure highly available, feature-rich technology platform across the public sector to run and launch critical e-Government services.
  • Secure channel for the timely dissemination of information to Citizens.
  • Increased efficiency of government operations.
  • Reduced operational costs through standardized architecture that provides lower total cost of ownership and greater economies of scale.