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Warranty Terms for IoT Devices

How to Obtain Warranty Service

If an incident occurs, you should call the Fujitsu support line (U.S.: 888-241-4060 Option 1; Canada: 1-800-8FUJITSU) to speak with a representative. Fujitsu representatives will ask a series of questions designed to determine the extent of damage or failure. Depending on the cause and extent of the damage, Fujitsu will then initiate the appropriate repair service. Once your RMA number has been provided to you, the Fujitsu technician will then provide instructions for returning your Product to our support facility.

Warranty Periods (Beginning from date of purchase)

Fujitsu IoT Devices Warranty Period
Head Mounted Display (HMD), Vital Sensing Unit, Location Unit (S), Location Unit (L) 1 year
Accessories: Battery Packs1, Battery Chargers, Wearable Keyboards 1 year
All other accessories including but not limited to: Fitting Belts, Helmet Attachments, Mono earphones, microUSB Cables, Alkali AA(Cell) Battery, String for Battery Cap, Band Type Attachment, Clip Type Attachment, Pipe Attachment, Flat Surface Attachment, Cradle Chargers 30 days
All other accessories unless specified above ***

*** Some accessories sold separately are covered by their respective manufacturer’s warranty and are not warranted by Fujitsu.
1) For batteries, note that a rechargeable battery is a consumable item and after a period of normal use or over time, the battery's ability to hold an electrical charge will be diminished. A battery that has reduced capacity or has failed because it has been consumed via normal use or over time is not covered under warranty. The battery is only warranted during the Warranty Period for failure due to defects in materials and workmanship.

Fujitsu North America Service and Support Contacts

  • U.S.A: 888-241-4060 Option 1
  • Canada: 1-800-8FUJITSU

IoT Devices International Limited Warranty Terms and Conditions

End-User Product International Limited Warranty
This end-user international limited warranty ("Warranty") is extended by Fujitsu America, Inc. to the original purchaser ("Purchaser") of the Fujitsu America, Inc. product ("Product") accompanied by this Warranty and is not transferable. The terms and conditions of this Warranty are subject to change by Fujitsu America, Inc. without notice; provided, that the terms and conditions in effect as of the date of purchase of a Product shall apply to that Product.

What is Covered
Fujitsu America, Inc. warrants the Product against defects in material or workmanship under normal use for the applicable warranty period listed above ("Warranty Period"), beginning from the date of original purchase by Purchaser. If the Product becomes defective during the Warranty Period, Fujitsu America, Inc. will, at its option and without charge, repair the Product with new or reconditioned components or parts, or replace the Product with a reconditioned product of the same or functionally equivalent model.

What This Warranty Does Not Cover
This Warranty does not cover and shall be void for defects or damages resulting from defects caused by the operation of the product outside the usage parameters stated in the User’s Guide; malfunctions caused by misuse or abuse, accidental drops, impact, liquid spills, by improper installation, operation or maintenance, by improper connections or peripherals, by use of non-Fujitsu spare parts, by service modifications or repairs performed by a person not authorized by Fujitsu, or by other conditions not arising from defects in product materials or workmanship; this also applies to accessories; malfunction or failure caused by accidental or intentional damage; defects resulting from normal wear and tear; other parts of a consumable nature; any transfer of ownership. Warranty is provided only to You, the original Purchaser. This Warranty does not cover Products used as short term rental equipment. Fujitsu America, Inc. and its Solution Providers are not responsible for damage to or loss of any programs, data, or removable storage media, whether it occurs during warranty or other repair service.

Warranty Service Return to Depot
Fujitsu America, Inc. offers Purchaser a Return to Depot service for the applicable Warranty Period which includes repair of all defects in materials and workmanship (i.e., labor and parts therefore); provided that the fault has occurred under the normal operation of the Products detailed in the User’s Guide. Parts removed from a Product during Warranty Service will become the property of Fujitsu America, Inc. Fujitsu America, Inc. spare parts used during Warranty Service assume the remaining warranty coverage of the Product they are used on or the 90 day replacement part warranty, whichever is longer. The Product shall be considered as repaired when it fulfills tests performed according to the original Product specifications.

Data Storage Media
The only effective protection for the data stored in an IoT device is for you, the Purchaser, to regularly back up that data. Fujitsu and its subsidiaries, affiliates, suppliers, service providers, and resellers shall not be responsible for any software programs, data or other information stored or used on any media or part of any Product returned to Fujitsu or its solutions providers for Warranty Service or other repair, including but not limited to the costs of recovering such programs, data, or other information. It is solely your responsibility as the Purchaser to back up any software programs, data, or information stored on any storage media or any part of a Product returned for Warranty Service or repair to Fujitsu or its service providers.

Warranty Disclaimer and Limitations
THE WARRANTIES STATED HEREIN ARE IN LIEU OF ALL CONDITIONS AND WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY IMPLIED CONDITIONS OR WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE ON THE PART OF FUJITSU AND ITS SUBSIDIARIES, AFFILIATES, SUPPLIERS, SOLUTION PROVIDERS, AND RESELLERS. ALL IMPLIED OR STATUTORY CONDITIONS AND WARRANTIES TO THE EXTENT THAT THEY CANNOT BE EXCLUDED ARE LIMITED AS SET FORTH HEREIN. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FUJITSU AND ITS SUBSIDIARIES, AFFILIATES, SUPPLIERS, SOLUTION PROVIDERS, AND RESELLERS SHALL NOT BE LIABLE FOR ANY DAMAGES INCLUDING, BUT NOT LIMITED TO, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF USE OR DATA, LOSS OF PROFITS, OR INTERRUPTION OF BUSINESS, REGARDLESS OF WHETHER SUCH ALLEGED DAMAGES ARE BASED ON THE WARRANTY HEREUNDER, TORT, OR CONTRACT (EVEN IN THE NATURE OF BREACH OF FUNDAMENTAL TERM). EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, THIS IS THE EXCLUSIVE WRITTEN INTERNATIONAL LIMITED WARRANTY OF THE ORIGINAL PURCHASER. SOME STATES, PROVINCES, OR TERRITORIES DO NOT ALLOW EXCLUSIONS OR LIMITATIONS OF IMPLIED WARRANTIES OR CONDITIONS, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. FUJITSU’S WARRANTY PROGRAM IS VALID ONLY FOR PRODUCTS PURCHASED IN NORTH AMERICA (UNITED STATES, CANADA). THIS LIMITED WARRANTY DOES NOT COVER ANY PRODUCT (A) THAT HAS BEEN THE SUBJECT OF ACCIDENT, MISUSE, NEGLECT, OR ABUSE; (B) THAT HAS BEEN THE SUBJECT OF IMPROPER INSTALLATION, USE OR HANDLING; (C) THAT HAS BEEN REPAIRED, MODIFIED, OR ALTERED BY SOMEONE OTHER THAN FUJITSU OR A FUJITSU AUTHORIZED SERVICE PROVIDER, OR (D) THAT HAS BEEN EXPOSED TO OPERATING OR ENVIRONMENTAL CONDITIONS IN EXCESS OF FUJITSU’S WRITTEN SPECIFICATIONS OR RECOMMENDATIONS. THIS LIMITED WARRANTY DOES NOT COVER SCRATCHES OR ABRASIONS TO THE PRODUCT, INCLUDING DAMAGE CAUSED BY THE USE OF ANY INSTRUMENT NOT SPECIFICALLY DESIGNED FOR USE WITH THE PRODUCT.

State Law Rights
SOME STATES IN THE U.S. OR PROVINCES IN CANADA DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR PROVINCE TO PROVINCE.