Customer Relationship Management (CRM)
We can help you
- Gather accurate customer information and attract profitable customers
- Respond rapidly to sales leads, and close deals faster
- Collect and analyze vital customer preference data and purchase histories
- Pinpoint new selling opportunities and engage customers with acquisition, cross-selling, up-selling and retention processes
Measureable business results
Build customer loyalty, streamline sales and marketing processes and identify new revenue opportunities with customer relationship management services from Fujitsu. Customer relationship management (CRM) is a fusion of IT-coordinated business programs and processes within an organization to help employees better understand and anticipate the product and service needs of current and potential customers. Our customer relationship management implementation services help your organization create a new generation of customer-centric business processes delivering measureable and quantifiable business results.
Full-service CRM implementation
Fujitsu’s certified consultants use custom-developed tools and accelerators to implement customer relationship management solutions with SAP, Oracle, PeopleSoft and Siebel CRM packages. Start with CRM strategy definition analysis to determine needed version upgrades and migration services. Move quickly to CRM data and application integration and reports development, and position your business for long-term CRM success with Fujitsu’s full post-implementation CRM administration and support services.
Enhanced customer relationship lifecycle
Enhance customer interaction, customer satisfaction and long-term loyalty with Fujitsu’s CRM implementations for marketing applications, call center, “eChannel”, sales & service, and much more. Fujitsu offers extensive experience in developing interfaces between CRM and ERP, legacy and custom applications, and handheld applications. Certified CRM consultants average four years hands-on CRM experience, with a minimum two years of CRM implementation experience across multiple industries. Leveraging our success in delivering numerous CRM solutions to our clients across the globe, we will help your business energize your entire customer relationship lifecycle—and deliver a more profitable bottom line.
