GTM-MDX3HJT
Skip to main content
  1. Home >
  2. About Fujitsu >
  3. News >
  4. Press Releases >
  5. 2008 >
  6. Fujitsu, Mutiara Technology Resources and Telekom Malaysia Team to Implement Integrated 9-1-1 Call System in Malaysia

Fujitsu, Mutiara Technology Resources and Telekom Malaysia Team to Implement Integrated 9-1-1 Call System in Malaysia

DMR, a division of Fujitsu Consulting, to provide project management and architecture services in Phase One of $60 million Malaysian project

Fujitsu Consulting

Quebec City, March 26, 2008

Fujitsu Consulting today announced that its Quebec-based division, DMR, has been selected along with alliance partners Mutiara Technology Resources and Telekom Malaysia to develop and implement the first phase of a $60 million project to build a 9-1-1 system in Malaysia. The integrated 9-1-1 call center system will serve both civil security and public safety, including police, fire, ambulance and civil defence services.

The two-year project will be completed by November 2009. The 9-1-1 call center will serve three regional sites in Meluka, Kuching and Kuala Lumpur and 235 dispatch sites for the different public services. The project will also involve the training of more than 4,000 call dispatchers and management.

This will be one of the largest information technology initiatives in Southeast Asia. Telekom Malaysia is the lead on the contract. “The revamping of our emergency response system is a major, high visibility project,” said Tuan Haji Romli Hussin, vice-president and project manager at Telekom Malaysia. “We’re relying on Canadian technology and know-how to help us better serve and protect our citizens.”

DMR will provide consulting services including project management and system and technology architecture. “We’re pleased to be teaming with the Government of Malaysia to provide vital 9-1-1 services for the country’s 25 million inhabitants,” said André Pouliot, president of DMR in Quebec. “And we’re proud to be working with other Quebec businesses to make a real contribution in exporting our local knowledge and expertise abroad.”

Mutiara Technology Resources is responsible for integrating and implementing the computer-aided dispatch system. “We appreciate the fact that our Quebec City partners are sharing their expertise and thus helping make this project a success,” affirmed Ms. Puteri Mariana Majid, project manager at Mutiara.

As part of the project, Quebec-based EmergenSys Solutions, will provide the 9-1-1 software solution, and Novo Technologies, will provide the voice recording system.

The contract granted to DMR was signed at city hall in Quebec City in the presence of Mayor Régis Labeaume and a delegation from Malaysia. This contract exemplifies how Quebec City is emerging as one of the most productive cities in Canada in the development of knowledge and expertise that can be exported to global markets.

About Fujitsu Consulting

A trusted provider of management and technology consulting to business and government, Fujitsu Consulting is the North American consulting and services arm of the $53-billion Fujitsu group. Fujitsu Consulting integrates the core expertise of the Fujitsu companies and its partners to deliver complete solutions in the areas of enterprise information management, packaged application implementation, IT modernization, IT governance, managed services and business process services. Through its full range of IT consulting, implementation and management services and its industry-recognized strategic approach, Macroscope®, Fujitsu Consulting enables clients to build more value into their IT investments and drive their leadership in the marketplace.
For more information, please see: us.fujitsu.com/consulting

About Fujitsu

Fujitsu is a leading provider of IT-based business solutions for the global marketplace. With approximately 160,000 employees supporting customers in 70 countries, Fujitsu combines a worldwide corps of systems and services experts with highly reliable computing and communications products and advanced microelectronics to deliver added value to customers. Headquartered in Tokyo, Fujitsu Limited (TSE:6702) reported consolidated revenues of 5.3 trillion yen (US$53 billion) for the fiscal year ended March 31, 2008
For more information, please see: http://www.fujitsu.com

About EmergenSys

Established in Quebec City in 1993, EmergenSys Solutions engineers and markets integrated dispatch and management software mainly for the public safety market. EmergenSys systems have been installed across Quebec, in the US and Brazil and soon in Asia.
For more information, please see: www.emergensys.net

About Novo Technologies

Founded in 1995, Novo Technologies specializes in developing digital and IP voice recording, quality control and voice content management solutions. Our team of professionals is dedicated to creating integrated, customizable software solutions that optimize our clients’ productivity and are tailored precisely to their needs: call centers, organizations in the financial, insurance, public safety and justice sectors, and governments.
For more information, please see: www.novo.ca

Press Contact

Phone: Phone: 416 594 4759
E-mail: E-mail: Ron.Mitchell@ca.fujitsu.com
Company:Fujitsu Consulting

Date: March 26, 2008
City: Quebec City