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  4. Fujitsu helps a leading global manufacturer centralize access and control of their SAP landscape

Fujitsu helps a leading global manufacturer centralize access and control of their SAP landscape

Client Profile

The client is a leading global manufacturer with annual sales of more than $2 billion and with products sold around the world.

Business Challenges

Most of the client’s core systems were installed in the late 1980’s and have been customized to meet the requirements of the particular geographic location—from the US to Europe. Over time these systems became inflexible and outdated, making it difficult for this leading manufacturer to respond quickly to changing business needs.

Each system has become unique, resulting in integration issues, potentially unreliable and inaccurate data, manual workarounds, and higher cost structures.

As part of a larger scale business process simplification initiative, the client has identified the need to implement centralized access and control for their SAP landscape. To accomplish this, they had to overcome the following challenges:

  • Set up a web application development and hosting environment capable of accommodating their web and eBusiness requirements while making it easier to develop new applications
  • Reduce the costs associated with managing users
  • Implement an effective product portfolio management system
  • Extend the procurement process to the customer

Setting Up a New IT Environment

The client needed a sustainable platform with the capability to meet their current and future requirements. Their existing IT environment lacked the centralized infrastructure, standards and processes needed to support their web and eBusiness requirements; their web applications were based on a range of technologies and were deployed in different geographical locations.

Their existing enterprise portal was encumbered by high cost of ownership. In addition to reducing the total cost of ownership (TCO), they needed to improve control over their web application infrastructure by providing a robust portal that would allow employees, customers and suppliers to better interact with business systems. This new portal would be required to offer a single access point for eBusiness solutions, SAP systems and standardized web application platforms—with minimal training and new-user on-boarding.

Enhancing User Management

Multiple challenges were expected to inhibit this company’s ability to manage users across their IT infrastructure. For example, their user management systems and processes were de-centralized, often relying on manual intervention. This arrangement was inefficient and lacked the scalability to extend across a growing global SAP landscape.

In addition, multiple stakeholders—none of whom had end-to-end involvement in the organization’s business activities—would have to be convinced that centralized control was beneficial. The presence of multiple legacy systems and support organizations would make it difficult to provide centralized management, security and system access for a new IT environment.

Implementing a Product Portfolio Management System

The company’s offline product portfolio management system could not be used to reliably monitor their portfolio. Since this de-centralized system made it impossible to accurately track product characteristics like revenues, growth rates and margins, business decisions were not based on accurate, up-to-date information, resulting in delays and lost opportunities.

They needed a scalable online portfolio management system that could extract the information they needed, when and where they needed it.

Fujitsu Solution

Fujitsu provided end-to-end support for the client’s SAP Portal program, which was designed to provide a robust technical platform for their web and eBusiness solutions. Key objectives for this program included:

  • Migrating existing web and eBusiness systems to a centralized platform
  • Centralizing identity management system across the IT infrastructure to provide a single point of entry for all applications in conjunction with end-to-end access
  • Implementing an online product portfolio management system so that the client could track product line performance and business trends

The resulting infrastructure would not only be able to support standardized web applications but also provide the underpinning for development and implementation processes that the company could leverage for future web and eBusiness-based solutions.

Project Scope

Fujitsu partnered with the client during every phase of the SAP Portal program, from blue-printing and high-level planning to the execution of individual projects. In addition, we contributed strategies, methodologies, standards and templates.

From the very beginning, having centralized access and control to the SAP landscape was the key vision articulated by the architecture and business teams. To promote stakeholder buy-in to this vision, it was decided to set up the portal infrastructure and processes in the first phase of the program, quickly providing a web interface to the various business processes. As part of this effort, Fujitsu opened a continuous collaboration channel between the IT and business stakeholders as the various portal processes were being enabled. In addition, a dedicated project manager from Fujitsu was responsible for regularly monitoring milestones throughout the lifecycle of the program and aligning the implementation with the program’s objectives.

Fujitsu was always conscious of the need to shorten the time-to-success. For example, our consultants used SAP NetWeaver Visual Composer to quickly model and develop a user interface for the portfolio lifecycle management application; we used web services to implement the business logic for the portfolio lifecycle management and identity management applications; and we familiarized the client’s web and eBusiness team members with the new technologies being introduced.

Business Results

With a centralized, easy-to-use portal, the client can now take full advantage of their information use it to access and work with information across the enterprise. The company can identify and address business issues before they impact operations—and can do this quickly and efficiently. The portal has also reduced overall infrastructure costs at the organization.

The benefits of the new portal environment include the following:

Reduced TCO

  • Reduce the number of systems required to support web and eBusiness requirements
  • Eliminate the outdated portal product, reducing infrastructure and licensing cost
  • Lower maintenance costs for user management across the SAP landscape by centralizing the user management system

Enhanced Agility

  • Create an environment that improves the process for developing new applications and quickly responding to new business requirements
  • Use the SAP Portal platform to standardize web and eBusiness applications
  • Deploy all web interfaces for business systems using SAP Portal technology

Better Business Decisions

  • Improve data quality and the timeliness of the product portfolio management process

Improved Usability

  • Improve the user experience and thus reduce system adoption time
  • Encourage business units to collaborate with users on both transactional and non-transactional systems
  • Allow business stakeholders to receive feedback and communicate with users through community messages, news, quick polls, and much more

More Efficient Processes

  • Centralize processes along with the infrastructure, develop new applications and make processes more transparent

About the Fujitsu SAP Practice

  • One of four companies in the world to have:
  • Global Services Partnership
  • Global Technology Partnership
  • Global Hosting Partnership
  • More than 900 SAP consultants
  • Completed more than 250 successful projects
  • High customer satisfaction
  • Pinnacle Award finalist 2006
  • Partner Award of Excellence


  • Manufacturing

Offering Groups:

  • Consulting

Solution Areas:

  • Enterprise Resource Planning


  • United States


  • Setting up a new IT environment
  • Enhancing user management
  • Implementing a product portfolio management system


  • Reduced TCO
  • Enhanced agility
  • Better business decisions
  • Change management
  • Enhanced service capacity and capability