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FNC Company Information - Our Commitment to Quality

Quality

Our Commitment to Quality

Quality and reliability are vital for the communications infrastructure on which every one of us depends.

Fujitsu is renowned throughout the telecommunications industry for meticulous quality standards. One of the keys to our continued success is unwavering commitment to manufacturing excellence and product quality. We take pride in customer responsiveness, uncompromising standards of service, and low-cost production, all of which set us apart from the competition.

We strive to advance and exemplify both general and industry-specific best practices. We continuously seek ways to improve in every aspect of our business, from design, manufacturing and quality control to customer service and support.

Fujitsu was among the first companies to achieve TL-9000 Quality Manufacturer status in 2000. We’re also charter members of the Quality Excellence for Suppliers of Telecommunications (QuEST) Forum, having occupied a leadership position since 2000. The QuEST Forum acknowledges several Fujitsu processes as industry best practices.

Only a handful of vendors can claim their equipment is in service 99.999% of the time. We’re one of those few. Our platforms are significantly more reliable than the industry average.

The Pursuit of Continuous Improvement
We constantly seek ways to improve in every aspect of our business, from design, manufacturing and quality control to customer service and support. This is a direct consequence of Fujitsu business values, which we put into practice via initiatives such as our Kaizen program. Derived from a Japanese word meaning “continuous improvement,” Kaizen rewards Fujitsu employees for developing ideas that result in practical business improvements. This program has nurtured innovative, original ideas in areas such as eliminating waste, making economical use of resources and reducing consumption.