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Fujitsu Scoops Customer Innovation Award from Software AG

Fujitsu Technology Solutions

Munich, October 22, 2012

Fujitsu has been awarded the 2012 Innovation Award for Customer Service by Software AG. Honoring Fujitsu for the “most significant improvements to customer service and customer retention”, the award recognizes Fujitsu’s work to adapt to changing business and technology challenges for customer service. Benno Zollner, Chief Information Officer at Fujitsu, and Fujitsu Project Manager Stefan Wind accepted the award from Software AG’s executive team during ProcessWorld 2012 in Orlando, Florida, USA.

Fujitsu’s award is for an innovative solution that modernizes customer service. Recognizing that an old middleware system could no longer keep pace with new requirements and customer demands, Fujitsu designed and implemented a single strategic platform with a webMethods solution from Software AG across business areas including Service, Sales and Suppliers. As a result, Fujitsu has a more scalable system that also reduces the time and cost in onboarding new customers by 30 percent and supports our customers and partners in best way.

About Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Approximately 170,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.4 trillion yen (US$47 billion) for the fiscal year ended March 31, 2013. For more information, please see

About Fujitsu Technology Solutions

Fujitsu Technology Solutions is the leading European IT infrastructure provider with a presence in all key markets in Europe, the Middle East and Africa, plus India, serving large, medium-sized and small businesses. The company offers a full portfolio of IT products, business solutions and services, ranging from workplace systems to datacenter solutions, managed services, and cloud-based software and solutions. Fujitsu Technology Solutions employs approximately 13,000 people and is part of the global Fujitsu Group. For more information, please see:

All other company or product names mentioned herein are trademarks or registered trademarks of their respective owners. Information provided in this press release is accurate at time of publication and is subject to change without advance notice.


Dr. Laura Bonamici

+49 89 62060 4454
VP Corporate Communications, International Business

Simon Jones

+49 89 30 90 51629

Date: 22 October, 2012
City: Munich