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Services of the highest possible quality for the largest city council in Spain

Fulfilling the objective of continuously improving services to the general public requires the continuous revision of management processes and the updating of support services and tools provided by the City Council. It was therefore seen as essential that the information and communication support service was modernized, due to its direct impact on both the employees’ productivity and on the end service offered to the general public. As a result of the intensive collaboration with Fujitsu, the client has realized multiple benefits. First of all: improved services for the general public. Thanks to an improved information and communication technology support service, the systems have more availability, leading to an improvement in services offered to the general public who access the City Council’s offices or Internet portal by allowing them to carry out their transactions quickly. Furthermore, the productivity is increased.,


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