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ServiceNow ensures a better service for students and staff at the University of Warwick

"Fujitsu has become part of our team with a focus on organic, human-centric innovation and an onsite presence that many other vendors simply do not provide."

Shane Parsons Service Management Owner, University of Warwick

The University of Warwick selected Fujitsu as its ServiceNow partner to deliver responsive, agile and local support for thousands of weekly requests.

Customer

The University of Warwick is one of the UK’s leading educational establishments, with a reputation for outstanding research, equipping graduates with the skills, knowledge and tools to thrive in today’s workplace. It aims to be a world-class university with a dynamic, enterprising approach to solving global challenges; one that enables students to create their place in the world and one that defines the university of tomorrow. Around 25,000 students are supported by nearly 6,000 staff in order to make this vision a reality.

Challenge

When the University of Warwick’s in-house ServiceNow specialist departed, it was left without the necessary skills to maintain and develop this critical operational platform, responsible for handling thousands of requests per week. It needed a new partner that could enable cost-effective, on-site support.

Solution

The University turned to Fujitsu, which guaranteed an on-campus presence five days per week, provided by its local office in Solihull. This ensures continuous development, fast incident resolution and seamless software upgrades.

Benefit

  • Optimal support of ServiceNow, enabling the smooth running of the University and increased productivity for students and staff
  • Thousands of requests and incidents are handled every week by the platform
  • The next step in this digital transformation is the upgrade to ServiceNow Istanbul, for which Fujitsu has proposed a rapid ten-day migration

Download

Read the full University of Warwick case study (985 KB/A4, 1 page)