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ServiceNow System administrator - ServiceNow Accredited Training Partner : Fujitsu Belgium

Fujitsu is a ServiceNow Accredited Training Partner

ServiceNow System Administrator


This course is designed for system administrators who are new to the ServiceNow. During this training course attendees will implement various system administration functions in their own instance, learning to perform fundamental administration and configuration tasks. Specifically, attendees will learn to:

  • Perform core configuration tasks
  • Work with User Interface (UI) policies, data policies, UI actions, business rules and client scripts
  • Add users, groups and roles
  • Manage data with tables, the configuration management database (CMDB), import sets and update sets
  • Work with two key process applications: Knowledge Base and ServiceNow Service Catalog
  • Create workflow activities and approvals 
  • Configure alerts and notifications
  • View upgrade history and status
  • Control system access and data security
  • Create baseline performance metrics
  • Run reports, configure service level agreements (SLAs) and perform instance branding and customization
  • Integrate social IT elements and learn best practices

Next Training - 11/05/2016

Location: Fujitsu Office UK, Nevis House, Beechwood Business Park, Inverness, Scotland

Attendees participate in real world, relevant lab exercises. The class features lecture and group discussions, as well as extensive hands-on practice, delivered in a wide variety of labs, tech talks and an interactive discussion of a comprehensive, real-world example. 

Who Should Attend

This course is designed for new ServiceNow System Administrators – 0-3 months into a new deployment.


The ServiceNow Foundations eLearning courseOpen a new window ( a new window) – six modules that introduce the ServiceNow platform and interface.

Practical details

  • Location: Fujitsu Office or on-site
  • Duration: Three days (8:30am – 5pm) (includes 1 hour lunch break)
  • Price: 1880 EUR (Prices are excluding VAT)

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