Welcome to Fujitsu Services
Fujitsu Services is fully committed to the development of a diverse workforce. Therefore applications for employment are always fully considered, irrespective of gender, ethnic origin, race, faith, sexual orientation or part-time status.
We are fully committed to making all reasonable adjustments to ensure that people with disabilities can also compete for employment and will have the opportunity to develop their careers with Fujitsu Services.
Not only do we believe that there is a moral and legal obligation on all employers to promote diversity, but we also recognise that there are clear benefits for doing so:
- Fujitsu is primarily a “People Company” and its success is built on the skills and knowledge of our people. Therefore we want to attract and retain the best talent regardless of individual differences.
- We recognise the changes within society that increasingly puts a premium on achieving a balance between work and life outside of work. Via our people policies supported by our investment in management development we are developing a culture that is supportive of the individual.
- We work in partnership with a range of customers who employ a diverse cross section of society. It is important to these customers that their workforce reflects the society in which they operate. We share this view and as their IT partner of choice, we believe it is important that we aspire to achieve this as well.
- We take pride in the creativity of the solutions we develop for our customers. We believe that a diverse team has the potential to achieve a better understanding of the requirements of our customers and to develop the best solution.
- Our commitment to diversity extends into the communities in which we operate. Through our Charitable Support and Community Relations policy we encourage all our employees to become involved in helping to give something back to society.
Within Fujitsu Services the diversity concept is inclusive and based on valuing everyone as a unique individual and celebrating this difference. We believe it is key to helping create an environment that will enable an enhanced contribution from all our employees.
This will work for their benefit and to the advantage of our business, our customers and society more generally.
Areas of the Business, Fujitsu Services
These are the areas of our business that you could work in:
- Solutions Leadership & Solutions Design
- Business Consulting
- Programme & Project Management
- Application Services
- Infrastructure Services
- Technology & Innovation
- Customer Services
Solutions Leadership & Solutions Design
The Solution Leadership and Solution Design groups are the Centres of Excellence and source of best practice for solution design and technical architecture across the Enterprise. We operate across the UK, EMEA and Nordic organisations to provide consistency in developing customer based solutions. Together we provide detailed designs in support of bids and account projects and provide solution leaders (architects) for bids and accounts.
Business Consulting
Business Consulting is a strong, vibrant group that supports the growth and development of our business by ensuring that we understand, engage and deliver to our clients’ business agenda. The group helps clients to realise their objectives through our Value Governance, Transformation and Lean consulting services. We apply these capabilities to key functional areas in the clients business incorporating our expert sector knowledge. We can show clients how to improve the efficiency and effectiveness of their services in the front, middle and back offices of their organisation.
Our Value Governance approach ensures that the clients get optimal value and minimised risk. Our Transformation approach means that they realise their change objectives from a proven, co-ordinated set of transformation processes. Our Lean consulting approach is built on Fujitsu’s award winning Sense and Respond approach which is linked to business and financial outcomes, and is driven by the creation of a continuous improvement culture within the operation itself. Our functional consulting services review all aspects of service delivery, including organisation, process, performance and technology to determine areas for improvement against industry standard benchmarks and good practice principles. We design new or revised delivery models (eg. shared services and BPO) and ways of working to deliver both efficiency and effectiveness improvements.
Programme & Project Management
P&PM services will encompass a wide range of different programme/project types and a comprehensive range of management and support functions. Project and Programme Management enables clients to realise their business goals by ensuring that Fujitsu's commitments are delivered to time, cost and quality. Our professional Programme and Project Managers work with the stakeholders to realise their visions and ensure that the benefits they are seeking to achieve are realised. Using Fujitsu's Best Practise experience combined with industry standard methods our collective knowledge and experience is used to benefit our customers and deliver quicker, with greater efficiency and reduced risks.
Our people are specialists in IT services, in a wide variety of market places and geographies and are supported by a set of specialist skills that are well versed in the Project environment. We actively take on and manage the delivery risk allowing our customers to concentrate on their core business.
Our Project and Programme Managers partner with our customers to initiate, plan, manage, control and ultimately deliver projects and programmes. P&PM Project Professionals and Operation Managers support the Project and Programme management function with timely and reliable information & decision support tools to enable both Fujitsu and our customer to achieve our contracted outcomes.
Application Services
Application Managed Services provide a total application lifecycle service managing delivery against a customer’s time, cost and technology requirements. This lifecycle service includes initial requirements capture, through application design, development and validation and then the ongoing provision of the application support service to the end user.
Fujitsu provide application services that span the design, development and support of highly business critical and secure applications enabling many European businesses to function. Fujitsu are also particularly good in outsourcing application services and our related staff retention rate is high within the industry as a whole.
Infrastructure Services
Infrastructure Services provide network server hosting and Data Centre Managed Services to multiple clients across 10 Data Centres across the UK/EMEA & Nordic. Infrastructure Services provide resilient managed services to a very high standard and Deliver Impeccable Service.
Technology & Innovation
Technology act as an agent of change for the way Fujitsu Services delivers business and ensures the most appropriate technologies are deployed for Fujitsu and our customers.
Customer Services
Customer Services is the front line operation for Fujitsu Services customers that supports in excess of 1000 customers, interacting both on-site and remotely, 7 million times a year. With a track record of delivering high levels of service and industry recognition, we are responsible for delivering call centre, break-fix, Deskside, exchange and project services. Customer Services are proud of the Industry Recognition for both its training and Sense and Respond.
People Development
Fujitsu Services is committed to the highest level of People Development maximising the skills, capability and performance of all employees and to help ensure that everyone is given the opportunity to fulfil their potential. This not only benefits the individual but also helps ensure the company achieves its goals and that impeccable service is delivered to our customers.
Fujitsu Services passion for development excellence has resulted in us being awarded Champion IIP status. This is a coveted award that puts Fujitsu Services in the top 1% of companies who adhere to this standard.
Not only are we one of the 33 organisations out of over 37,000 registered members with this status but we are also the largest IT services employer to accomplish this.
Below are some of the initiatives that we have in place to help us create our high performance culture.
Induction
Those first few weeks are key. Joining a new business can be quite daunting. People are used to certain ways of doing things, they know who to turn to and when. Then they find themselves in a new environment with new systems, processes and people.
At Fujitsu Service we recognise this and have put together a structured induction process which is tailored to individual needs. We want to make the transition as easy as possible, which gives each new joiner every opportunity to settle into their new role and feel part of the Fujitsu family.
Fujitsu Experience
A one day practical, interactive and informative event that has been designed to give a taster of what it is like to be part of Fujitsu focusing on the culture and values of our organisation and provides the opportunity to meet with other new joiners and network with people from across all areas of Fujitsu Services.
Fujitsu Induction
A half-day session designed to share information about the organisation which is more locally geared and helps show how a new joiner how their role fits into the bigger picture.
Fujitsu on-line induction
An area on our intranet that is easily accessible. Providing the tools and information to assist new joiners and includes a handy A-Z guide to Fujitsu Services.
Personal Development Plan
Each employee is encouraged to develop a PDP in conjunction with their Manager. Its principle focus is to provide a structured forum to help ensure an individual realises their potential through company supported personal development plan.
Invest in Yourself
Invest in yourself is a “one-stop” shop designed to support an individuals development needs. It contains a raft of information and tips and hints on how to successfully develop your career within Fujitsu Services including all the training programmes that are available to you. Invest in yourself is dedicated to helping our employees prepare for their long and short term career goals. We recognise that by actively supporting the development of careers, we are helping to provide for our peoples futures and also ensuring we have the right skills to meet our business goals in the future.
Career Mapping Tool
Fujitsu have developed a consistent framework for developing your skills and competences. Every employee belongs to a professional community which gives you the opportunity to network with collegeaus with the same skills an roles. Our people can see all of the potential opportunities open to them as well as being able to identify any skills gap which they need to bridge in order to progress within Fujitsu Services and importantly how they go about aligning this. In turn this tool is complemented by a sophisticated internal vacancy site which allows individuals to identify and apply for new opportunities across the company.
Fujitsu Academies
Fujitsu Management Academy
This 18 month programme prepares our people for management. It promotes excellence in people management and a consistency of approach which is highly valued by our people. It creates leaders who inspire, motivate and unite their teams to deliver outstanding business and individual performance. Modules covered in this programme include challenging conversations - straight talking, genuine listening. Understanding the impact of leadership style - leading for exceptional performance. Building high performing teams.
P&PM Academy
Continual improvement is the route to World Class Programme and Project Management. This programme is designed for Project Managers with all levels of experience in mind. It supports continuous improvement and ensures that all our project offices are prepared for the challenges of the future.
HR Academy
High Performance Culture – The Challenge for One HR Offering a series of learning and development programmes the Academy offers skills and knowledge workshops including but not limited to Consultancy skills, Negotiation skills and Impact and Influence skills.
Fujitsu Services encourage its employees to identify your long term career objectives think strategically about career progress and be alert to opportunities that support your vision!
Fujitsu Services Differentiators
We take the long view
We are not tied to a 90 day Wall Street reporting cycle, we work only with client timeframes.
Our structure
We have a business structure that makes us simple to deal with. It makes all our capabilities more easily available to all of our clients.
Contracts
We build contracts locally that reflect the client’s business measures and the way in which value needs to be delivered.
Sense and Respond™
Our unique way of managing activities to eliminate work and improve end user satisfaction.
TRIOLE™
Our unique way of delivering infrastructure and desktop projects to reduce delivery time whilst improving both reliability and flexibility.
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