Coming to terms with someone’s death is never easy and the situation is not helped when relatives are left with the unwelcome prospect of having to notify a myriad of public organisations, to register and record the death.

To alleviate this burden, Wolverhampton City Council developed the idea of the Bereavement Centre - a single point of access where a range of organisations could provide a co-ordinated service, bringing together procedures and documentation and sharing information to reduce the burden on the bereaved.

Phase one of the Bereavement Centre Application has now been developed and enables death notifications to be forwarded to Housing Benefits via secure e-mail. This facility will soon be extended to include other internal agencies such as Social Services, Local Taxes, Housing Management and West Midlands Pension Fund.

Download the 'Wolverhampton City Council' case study PDF [108 KB]