One of the key business issues across all local authorities is the immense agenda for change, with pressure coming from both central government and customers. Newcastle City Council identified that it needed help with managing change and developing skills. Specifically, the Council knew that it could not sustain its approach to the procurement of IT, as managing its own mainframe systems and applications was no longer viable. It had in-house expertise, which would not in future be needed, but it did not have the necessary replacement skills. The Council was also keenly aware of its past poor performance.

The Council completed its own Transformation Programme Plan to deliver its vision at the end of April 2003. It invited tenders in May 2003 for a partner to help procure the right technology and to provide skills to support the programme, while assisting in the management of risk throughout. A short list of two was quickly reached and detailed negotiations began.

Download the 'Newcastle City Council' case study PDF [93 KB]