CORA

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CORA

“By choosing us, our customers show their confidence in us. By offering them the opportunity of scanning their purchases themselves interactively, we also show our confidence in them.” Jerome Soblet, Collection Systems Manager at Cora, a subsidiary of the Louis Delhaize Group.

The Challenge

How to reduce check-out transaction times? How, furthermore, to reduce the workload of the cashiers and to encourage them to act as hostesses with regard to customers? The problem is well-known in the mass distribution sector.

“We were looking for an integrated solution, which would not call into question the existing one; we were also looking for a solution that could be implemented quickly for the end-of-year holidays and which, very quickly, would generate real advantages both for our customers and for our staff”, explained Jerome Soblet, Collection Systems Manager at Cora.

The Solution

The U-Scan self-check-out system is an entirely automated till solution, which enables the hypermarket’s customers not only to scan their purchases themselves interactively, but also to pay for them automatically, in cash, by bank card or by Cora Card. The system can give change and can also record and process discount vouchers.

“By installing this system, we wanted above all to improve the service we offer our customers”, explained Jerome Soblet. “The introduction of the new system is part of Cora’s loyalty-building exercise. By choosing us, our customers show their confidence in us. By offering them the opportunity not only of scanning their purchases themselves interactively, but also of paying for them automatically, in cash or by card, we also show our confidence in them”.

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