Case Studies

• Case study, TGI Friday’s. Implement and support B-Pad
  

  Fujitsu Services worked in partnership with MICROS and Whitbread to deliver a solution that has set a new standard in food service automation. Fujitsu was awarded the contract to implement and support B-Pad, a hand-held terminal, running Mobile MICROS software.

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Client Name: TGI Friday’s; Region: United Kingdom;

• Case study, The Body Shop. Implementing TeamPoS 2000
  

  TeamPos 2000 was implemented, a powerful and flexible point-of-service system, TeamPoS 2000 could be configured to meet the specific requirements of The Body Shop business now, as well as offering an adaptable platform to support its future growth and development objectives.

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Client Name: The Body Shop International; Region: United Kingdom;

• Case study, Staples, inc. Retail services, PoS system
  

  Staples selected GlobalSTORE, a complete retail software solution from Fujitsu Services. The solution was chosen based upon the significant operational performance enhancements it could offer the retailer, as well as the extra functionality it would provide. In addition, the system would provide a flexible platform to support the development of the Staples business.

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Client Name: Staples, inc; Region: United Kingdom;

• Case study, Newcastle City Council
  

  Following a competitive tender, Newcastle City Council awarded Fujitsu a three year contract to deliver a business transformation and modernisation programme, migrating its mainframe systems onto a new ‘best of breed’ infrastructure with the latest enabling technology.

  Client Name: Newcastle City Council; Region: United Kingdom;

• Case study, Assuralia
  

  When working out disability entitlements, the way information is exchanged between social institutions and insurance companies is particularly time-consuming. A project was set up to provide insurers access to a network which gathers all information relating to social security. To simplify this information flow, Fujitsu was commissioned to automate the entire process of calculating compensations based on a single source of unique and officially agreed data.

  Industry: Insurance; Client Name: Assuralia; Region: Belgium;

• Case study, CORA
  

  How to reduce check-out transaction times? How to reduce the workload of the cashiers? With this objective, the Louis Delhaize Group has turned to Fujitsu Services, recognized for its large expertise in retail trade solutions. Fujitsu Services installed U-Scan self-check-out “islands”, generating real advantage both for the customers and for the staff.

  Industry: Retail/Wholesale; Client Name: CORA; Region: Belgium;

• Case study, The Federal Public Service Economy
  

  Originally, the ICT activities of the Federal Public Service Economy SMEs, Self-employed and Energy in Belgium were split over two separate data centers, each with its distinct ICT organisation. A major project was set up to merge the two entities in order to get one ICT infrastructure with a uniform architecture, a centralised responsibility and lots of synergy. Fujitsu was commissioned to implement this migration programme called IT Merge.

  Industry: Government; Client Name: The Federal Public Service Economy; Region: Belgium;

• Cambridgeshire and Northamptonshire Councils
  

  Cambridgeshire and Northamptonshire County Councils entered a ground-breaking tripartite partnership with Fujitsu to create a unique ERP shared service.

  Region: United Kingdom;

• Case study, Airtricity, Renewable Energy Company
  

  Fujitsu was chosen by Airtricity to lead the analysis, design, implementation and delivery of the re-engineered processes and the integration of their I.T. applications with the marketplace to ensure the solution passed formal certification before going live.

  Industry: Energy & Utilities; Client Name: Airtricity; Region: Ireland;

• Case study, Aker Yards
  

  After evaluating a range of potential partners, including its three existing suppliers, Aker Yards decided to outsource the management of its entire IT infrastructure, including 1,400 desktop systems, to Fujitsu. In addition, Fujitsu also took over the hosting and day-today operation of its data centre services, including 150 existing servers located in its Turku yard.

  Industry: Transportation & Travel; Diversified Services; Client Name: Aker Yards; Region: Finland;

• Case study, Allianz Shared Infrastructure Services GmbH - Outsourcing Partnership
  

  Allianz’s extensive IT infrastructure in Germany was being managed by its subsidiary, IT service provider Allianz Shared Infrastructure Services GmbH (ASIC). However, ASIC wanted to standardise, consolidate and streamline operations by forging a long term strategic partnership with an external vendor for the supply, installation, support and maintenance of Allianz’s desktop, network and telecommunication services in Germany.

  Industry: Financial Services; Solution Area: Outsourcing Solutions; Client Name: Allianz Shared Infrastructure Services GmbH; Region: Germany;

• Case study, An Post
  

  An Post is the national postal service for Ireland and is owned by the Irish government. Fujitsu provides An Post with application outsourcing services to enhance the functionality and ensure the long-term reliability of the Staff Remuneration and Administration Management System (STREAMS).

  Industry: Government; Solution Area: Business Process Management; Client Name: An Post; Region: Ireland;

• Case study, Arriva Trains Northern, ATN
  

  Fujitsu helped us define a clear strategy and pinpoint the areas we needed to improve. Fujitsu’s consultants tuned-in to our needs completely. They understood the issues the rail industry faces and even ‘spoke our language.’ We are now recognised as an organisation with a clear vision of the future

  Industry: Transportation & Travel; Client Name: Arriva; Region: United Kingdom;

• Case study, Assuralia
  

  When a work accident happens, the work accident insurer has to know what the employee’s basic wage is so that it can work out the disability entitlement. Every year, insurers receive approximately 20,000 applications for wages from employers. Until just a few years ago, this was a particularly time-consuming job, involving a great deal of work.

  Industry: Government; Client Name: Assuralia ; Region: United Kingdom;

• Case study, AXA Belgium - Business Process Outsourcing (BPO)
  

  After AXA Belgium, a member of AXA Group that targets insurance and asset management, merged with Royale Belge, it had to eliminate redundant procedures and reorganize how it manages underwriting and claims processes. Fujitsu was called on to establish an electronic document management system as well as an extranet/internet for brokers and clients with differing IT diffusion needs.

  Industry: Insurance; Financial Services; Solution Area: Business Process Management; Client Name: AXA Corentin; Region: Belgium;

• Case study, Bank of Spain - XBRL reporting
  

  Fujitsu España Services. S.A, is presenting to the Bank of Spain to assist in the implementation of the Master Plan for adoption of XBRL™ within its organization is based on the development of XBRL™ infrastructure services, developed in both .Net and in Java technology.

  Industry: Financial Services; Solution Area: Financial Solutions; Client Name: Bank of Spain; Region: United Kingdom;

• Case study, Bolton Metro Borough Council - Customer relationships management
  

  As a forward thinking local authority, Bolton is trying to improve the service it delivers to local people. Bolton called in Fujitsu to provide management consultancy and to help shape the policy for future development. Fujitsu was chosen because it had good experience of customer relationship management. Read more about the benefits Bolton's metro council experienced.

  Client Name: Bolton Metro Borough Council ; Region: United Kingdom;

• Case study, Bolton Metro Borough Council - Oracle e-Business
  

  Fujitsu implemented the system with Oracle leading the foundation implementation of technology. Fujitsu consultants grew the functionality, implemented service requests and Field Service modules, telephony, systems architecture and the Intranet portal - an information management tool containing business rules.

  Client Name: Bolton Metro Borough Council ; Region: United Kingdom;

• Case study, Bridgend County Borough Council
  

  Fujitsu worked with Bridgend County Borough Council to articulate its Information and Communication Technologies (ICT) vision with a focus on the specific needs of users. Within this they helped to run CyberSkills workshops, which are designed with a consistent style and content for the purpose of groups of people such as librarians, teachers and retail staff. The emphasis was on friendly facilitation, with plenty of opportunity for hands-on experience by the participants, rather than formal instruction.

  Client Name: Bridgend County Borough Council; Region: United Kingdom;

• Case study, British Midland (bmi) - from Novell to Windows platforms
  

  Fujitsu was chosen to manage and deliver the migration project because of its expertise in both Novell and Microsoft environments together with its track record in managing complex IT projects.

  Industry: Transportation & Travel; Client Name: British Midland (bmi); Region: United Kingdom;

• Case study, British Midland (bmi) - Line management, Mainframe services
  

  Fujitsu began to provide line management on bmi's service desk and mainframe services from March 2000. The service framework integrates best practice with leading edge technologies.

  Industry: Transportation & Travel; Client Name: bmi; Region: United Kingdom; Ireland;

• Case study, British Telecom (BT). Cabling
  

  After evaluating solutions proposed by its two incumbent network suppliers, BT chose to implement Fujitsu's multi-mode fibre-optic cabling solution. As well as offering extremely fast, 10 Gigabit data transfer speeds, the system also eliminates the cost, complexity and rigidity of point-to-point cabling by routing all server connections through patching frames.

  Industry: Telecommunications; Client Name: British Telecom (BT); Region: United Kingdom;

• Case study, Broxtowe Borough Council, implementation of Trimetra
  

  Fujitsu and Broxtowe’s in-house IT staff set up a project team with the aim of completing the implementation of the new Trimetra before December 2000.

  Client Name: Broxtowe Borough Council; Region: United Kingdom;

• Case study, Cabinet Office, Public Sector Efficiency Review
  

  Fujitsu was invited to discuss its approach to the challenge and after rigorous discussions a way forward was agreed, with Fujitsu providing skills to cover, IT, Finance, Business Change and Systems.

  Industry: Government; Client Name: Cabinet Office; Region: United Kingdom;

• Case study, Cambridgeshire County Council, Cambridgeshire Assessment Tool
  

  Fujitsu was chosen to develop a multi-agency system to support the new electronic CAT data collection tool. It created an IT architecture that would enable the exchange of information between the wide variety of back-office applications used by different agencies.

  Client Name: Cambridgeshire County Council; Region: United Kingdom;

• Case study, Cambridgeshire County Council, Oracle 11i eBusiness Suite
  

  Fujitsu supplied the consultancy that helped Cambridgeshire to tailor the Projects Module to match their business requirements.

  Client Name: Cambridgeshire County Council; Region: United Kingdom;

• Case study, Canllaw Online, digilabs across Wales
  

  Fujitsu as lead sponsor worked with Canllaw on a project to expand opportunities for young people in Wales. A three year project began in Spring 2004 establishing 150 digilabs across Wales.

  Client Name: Canllaw ; Region: United Kingdom;

• Case study, Centrica
  

  Fujitsu and Centrica have enjoyed a long and successful relationship that can be traced back for over 30 years. In particular, Fujitsu was instrumental in Centrica’s business transformation from a monopoly to a fully competitive entity during the deregulation of the energy markets.

  Client Name: Centrica; Region: United Kingdom;

• Case study, Deutsche Bahn
  

  DB Systems designs and operates ground breaking computer science solutions as a full service IT provider. Its strengths are its sound knowledge of the transportation and logistics market and its comprehensive know-how in data processing. DB Systems employees about 2,100 people and is headquartered in Frankfurt am Main.

  Industry: Transportation & Travel; Client Name: Deutsche Bahn; Region: Germany;

• Case study, Finstaship
  

  Finstaship chose to outsource the operation and ongoing support of its IT infrastructure and telecommunications services to Fujitsu, based on the use of its managed service operating model, called Patja in Finland. The agreement covers about 50 workstations at Finstaship’s offices in Helsinki and Turku and originally around 130 workstations onboard the ships of the Finstaship fleet.

  Industry: Transportation & Travel; Diversified Services; Client Name: Finstaship; Region: Finland;

• Case study, First Direct - Internet Banking Service
  

  First Direct and Fujitsu started working together in 1997 when they produced the world's first Java-based 24-hour electronic banking service over a 12 month period, from development to testing through to implementation. Since launching its Internet banking service, First Direct has attracted more than 300,000 customers, with an additional 10,000 customers subscribing each month.

  Industry: Financial Services; Client Name: First Direct; Region: United Kingdom;

• Case study, Fujitsu Services, migration to Microsoft Exchange & Windows Server
  

  Following an assessment of potential solutions, including Oracle's e-mail system, Fujitsu developed a compelling business justification for the migration to Microsoft Exchange 2003 and Windows Server 2003.

  Industry: Media & Communications; Client Name: Fujitsu Services; Region: United Kingdom;

• Case study, Fujitsu Services, Oracle 11i implementation
  

  Fujitsu decided to adopt a single Oracle 11i ledger system across the majority of its UK business units.

  Client Name: Fujitsu Services; Region: United Kingdom;

• Case study, Fujitsu Services, transition of internal IT helpdesk
  

  Fujitsu chose to transition its internal IT Helpdesk from the UK to another country to improve the cost-effectiveness of its own operations.

  Industry: Media & Communications; Client Name: Fujitsu Services; Region: United Kingdom;

• Case study, Fujitsu Services - VoIP solution using CallManager
  

  Converged IP Network Service delivering Voice, Video and Data services using Cisco technology

  Industry: Media & Communications; Solution Area: Voice Over IP; Client Name: Fujitsu Services; Region: United Kingdom;

• Case study, Fujitsu Unicenter, eTrust Antivirus solution
  

  Prior to 1999 the desktop and server environment of Fujitsu (then ICL) was managed by a number of different vendor products with disparate solutions for security, server management, software delivery and inventory management. By standardising on CA Unicenter and eTrust Antivirus Fujitsu has achieved cost savings of up to £2.8 million over 3 years.

  Client Name: Fujitsu; Region: United Kingdom;

• Case study, Fulcrum Connections, IT infrastructure developement & management
  

  Unlike Internet based Broadband services, the Fujitsu managed Broadband service is private and connects directly to a Fujitsu data centre through a VPN, avoiding the inherent vulnerability of an Internet based connection.

  Industry: Energy & Utilities; Client Name: Fulcrum Connections; Region: United Kingdom;

• Case study, Head Office Modern Environment. New IT infrastructure
  

  Fujitsu won the contract for Project Head Office Modern Environment (HOME) providing the project management, integration, implementation and ongoing service management of a new IT infrastructure and 6,000 work stations.

  Industry: Aerospace & Defense; Client Name: Project Home; Region: United Kingdom;

• Case study, Hillarys Blinds - Sales Advisor Mobilisation
  

  Hillarys recognised that it required a cost-effective solution, integrated with its SAP system which would improve efficiency and accuracy of ordering. Fujitsu developed a solution to meet Hillarys’ needs, offering real time, two-way communications from a mobile device to the back office, integrating seamlessly with Hillarys’ existing SAP ordering system. The solution enables advisors to access their daily schedule on their mobile device. This gives them customer details and the nature of appointments which they then use to schedule visits.

  Industry: Retail/Wholesale; Client Name: Hillarys Blinds; Region: United Kingdom;

• Case study, IMAS Storage, NAS implementation
  

  The NAS solution went live in July 2002 and worked exactly as expected. The NAS implementation was carried out very quickly and in a structured way following the Fujitsu Services’ project methodology, without disruption to the service.

  Industry: Manufacturing; Client Name: IMAS Storage; Region: United Kingdom;

• Case study, Informa. Trimetra NOVA server within an OpenVME environment
  

  With one million transactions per week taking place for 7,000 customers and 30,000 online users, Informa needed a risk free solution that would still be able to carry them into the future. Fujitsu’s recommendation of a Trimetra NOVA server within an OpenVME environment produced shorter running times and lower maintenance costs in less than a weekend.

  Client Name: Informa; Region: United Kingdom;

• Case study, KLM Royal Dutch Airlines
  

  KLM undertook to use the services of at least 30 specialists from Fujitsu to manage its workstations over a two-year period.

  Industry: Transportation & Travel; Client Name: KLM Royal Dutch Airlines; Region: Netherlands;

• Case study, La Caixa - ATM network development
  

  Fujitsu’s track record and customer references in the self-service sector persuaded “la Caixa” to sign a three-year alliance with Fujitsu for integrated support and management of the ATM network.

  Industry: Financial Services; Solution Area: Financial Solutions; Client Name: la Caixa; Region: United Kingdom;

• Case study, Lancashire County Council.
  

  When you have already been at the heart of the Industrial Revolution that shaped the economic landscape of Britain in the late 18th and early 19th centuries, it’s perhaps not surprising that the county of Lancashire is also now forging ahead in the technology revolution.

  Industry: Government; Client Name: Lancashire County Council; Region: United Kingdom;

• Case study, Lancashire County Council. Cyberskills managed service
  

  We believed that using IT as a tool for social change in this environment would be successful. Commented David Halpin Service Manager for Physical Disability within Lancashire County Council. When we justified this belief, we were successfully awarded funding.

  Industry: Government; Client Name: Lancashire County Council; Region: United Kingdom;

• Case study, Lombard Ulster, e-business solution
  

  One of the leading financial institutions in Ireland, Lombard & Ulster was looking to introduce a new e-Business solution that would help the company exploit the rapidly-growing demand for its services. There was one proven leading supplier who could deliver a futureproof solution.

  Client Name: Lombard Ulster; Region: United Kingdom;

• Case study, London Borough of Hammersmith & Fulham
  

  Having conducted a competitive evaluation of possible solutions, Borough Construction chose to migrate to Fujitsu's ConSol-ePlus solution, the new Windows-based version of ConSol.

  Client Name: London Borough of Hammersmith & Fulham; Region: United Kingdom;

• Case study, London Borough of Harrow, Housing Benefit Department
  

  The council decided to ask Fujitsu to conduct a small project to investigate capacity within the department. The contract was awarded through the Government’s Services Catalogue and began in May 2003.

  Client Name: London Borough of Harrow; Region: United Kingdom;

• Case study, London Borough of Lewisham. Creation of avatar-based interfaces
  

  Fujitsu and Microsoft took responsibility for the development of a toolkit that enabled the creation of avatar-based interfaces to council services. The toolkit is based upon Fujitsu’s ‘Delivery Suite’ solution kit, which incorporates a natural language processor, a conversation manager and an external systems interface. Access to a system or services is made via the avatar through a keyboard; using a mouse to 'point and click'; on-screen touch; or voice.

  Client Name: London Borough of Lewisham; Region: United Kingdom;

• Case study, Luton Borough Council. Enterprise Vault for Microsoft Exchange
  

  Luton BC had a long-standing relationship with Fujitsu Services and at this point learnt that Fujitsu was working in partnership with KVS to offer its customers the benefits of Enterprise Vault. Enterprise Vault for Microsoft Exchange™ is an enterprise-scale software product for managing the archiving, retention and retrieval of information contained within Exchange user mailboxes, PST files or public folders.

  Client Name: Luton Borough Council; Region: United Kingdom;

• Case study, Manchester Airport. interactive passenger information system
  

  Following an extensive competitive tender, covering 25 companies, Manchester Airport awarded Fujitsu the contract to design and develop an interactive, user-centric passenger information system that could be integrated with Manchester Airport's existing transport systems.

  Industry: Transportation & Travel; Client Name: Manchester Airport; Region: United Kingdom;

• Case study, Manufacturer - using the iCan solution from Fujitsu
  

  In 2000 a world leading supplier of components, systems and services to the energy, transmission & distribution, transport and marine markets amalgamated all of its IT resources into six National Service Centres to act as internal service providers for its operations throughout the world. As part of the reorganisation the company wanted to ensure that its IT services were delivered transparently, both from an IT and a business user perspective.

  Industry: Manufacturing; Client Name: Manufacturer - using the iCan solution from Fujitsu; Region: United Kingdom; Ireland;

• Case study, Merseytravel, Smart Enabled Ticketing (SET) system
  

  Develop, implement and manage a Smart Enabled Ticketing (SET) system that could be used by local elderly and disabled citizens to travel on any trains, buses and ferries in the Merseyside area.

  Client Name: Merseytravel; Region: United Kingdom;

• Case study, Metso Corporation
  

  Metso chose Fujitsu to provide a range of outsourced IT infrastructure services, including its Desktop Managed Service, to support the needs of 8,000 workstation users across its 60 sites in Finland. Using Fujitsu’s managed service operating model, called Patja in Finland, the five-year contract is an extension to a long-standing IT collaboration between the companies, which is known as the “4114 service” in Metso.

  Industry: Manufacturing; Client Name: Metso Corporation; Region: Netherlands;

• Case study, Metso Corporation
  

  Metso chose Fujitsu to provide a range of outsourced IT infrastructure services, including its Desktop Managed Service, to support the needs of 8,000 workstation users across its 60 sites in Finland. Using Fujitsu’s managed service operating model, called Patja in Finland, the five-year contract is an extension to a long-standing IT collaboration between the companies, which is known as the “4114 service” in Metso.

  Industry: Manufacturing; Client Name: Metso Corporation; Region: Netherlands;

• Case study, Ministerial Department of Sports, Luxembourg
  

  By computerising the appointments, the Medical-Sports Department aims to simplify the way appointments are made, as well as lighten the burden of administrators. Finally, it intends to facilitate access to information for medical staff, who are now able to use a secure collaborative portal to access a wide-range database.

  Industry: Government; Client Name: Ministerial Department of Sports, Luxembourg ; Region: Luxembourg;

• Case study, Ministry of Public Administration, Spain
  

  In June of 2007 the Government of Spain enacted Law 11/2007 which legislated the need to provide all citizens with online access to public services. This set a deadline of 31st December 2009 for all Public Administrations (central and local governments) to provide electronic methods by which citizens could access any public service and interact with the Administration.

  Industry: Government; Client Name: Ministry of Public Administration, Spain ; Region: United Kingdom;

• Case study, National Express Group. Implementing Qjump service with RJIS
  

  Thanks to Fujitsu’s RJIS, National Express now has a cost effective way to sell tickets online, enabling it to compete with similar services provided by other transport operators.

  Industry: Transportation & Travel; Client Name: National Express; Region: United Kingdom;

• Case study, Newcastle City Council. Complete technical refresh
  

  When Newcastle City Council identified that it needed help with change and developing skills, Fujitsu offered them a complete consultancy and technical refresh.

  Client Name: Newcastle City Council; Region: United Kingdom;

• Case study, New Zealand Defence Force. Message handling system
  

  In February 2004 Fujitsu, which had previously designed and developed a Military Message Handling System for the Ministry of Defence in the UK, was chosen to deploy the Military Message Handling System for the New Zealand Defence Force.

  Industry: Aerospace & Defense; Client Name: New Zealand Defence Force; Region: United Kingdom;

• Case study, Northern Ireland Court Service
  

  In late 1999 Fujitsu was awarded a 10 year PFI contract with the NICtS for the ongoing development and management of its IT infrastructure, corporate applications and courtroom technology. As part of the agreement Fujitsu was also tasked to design and implement an Integrated Court Operation System (ICOS) that would standardise and automate its business processes, improve resource management and be accessible by all court users.

  Industry: Government; Client Name: Northern Ireland Court Services ; Region: United Kingdom;

• Case study, Northumbria University
  

  Following a competitive tender for upgrade services, Northumbria University chose Fujitsu as its preferred supplier to project manage the technical upgrade of its SAP system to the latest version, SAP ECC 6.0.

  Client Name: Northumbria University; Region: United Kingdom;

• Case study, ntl, Design, development and support of a central IT platform
  

  The design, development and support of a central IT platform to co-ordinate the flow of transaction data between ntl's broadcast, interactive, data interchange database, programme scheduling and billing applications, plus the support of the Interactive Cable System (ICS) provisioning platform and a range of other bespoke applications.

  Industry: Telecommunications; Client Name: ntl; Region: United Kingdom;

• Case study, Polar Challenge, Fujitsu-Siemens Pocket Loox 610 PDAs
  

  Fujitsu was truly committed to the entire project. As evidenced by the Polar Challenge, Fujitsu’s employees work as a team and have a keen focus on improvement. Fujitsu continually looks to improve processes and ways of working, re-evaluating to discover how best we can help your business.

  Industry: Media & Communications; Client Name: Fujitsu; Region: United Kingdom;

• Case study, RAF Command & Control Information System. RAF CCIS
  

  Fujitsu developed a secure, flexible infrastructure and application set known as RAF Command & Control Information System (RAF CCIS).

  Industry: Aerospace & Defense; Client Name: The Royal Air Force; Region: United Kingdom;

• Case study, Raffinerie Tirlemontoise (Südzucker Group)
  

  Alain Herbertz, Project Engineer at Raffinerie Tirlemontoise in Belgium, explains the role of AsBuilt Groupware Software in the process of building BioWanze, a bioethanol manufacturing plant in Belgium. “This is an enormous construction project so we need to have seamless collaboration and the secure exchange of documents, amongst all the teams involved – engineers, architects and project developers -. We are using AsBuilt Groupware Software – an integral part of the Enterprise Content Management offering from Fujitsu”

  Industry: Manufacturing; Client Name: Raffinerie Tirlemontoise (Südzucker Group); Region: Belgium;

• Case study, RAF Strike Command - Development and delivery of SAPPHIRE
  

  RAF Strike Command is a large and complex organisation with the challenge to deliver air power effectively and efficiently any time and anywhere in the world. This has to be done within budget, with high visibility of any operational risks that may exist.

  Industry: Aerospace & Defense; Client Name: The Royal Air Force; Region: United Kingdom;

• Case study, RASDA. Replacing old databases with Oracle technology
  

  The Replicated Air Support Decision Aid (RASDA) replaced the old databases with Oracle technology with a forms interface in a Windows environment.

  Industry: Aerospace & Defense; Client Name: The Royal Air Force; Region: United Kingdom;

• Case study, Reuters - Information Services and Technology
  

  Following an extensive competitive evaluation, Fujitsu was awarded the Information Services and Technology (IS&T) contract to provide 24/7 support for Reuters’ line of business applications and around 4,000 Reuters staff in the UK. The Global Service Desk is also complemented by on-site desktop support to manage incidents, problems and IMACS.

  Industry: Financial Services; Client Name: Reuters; Region: United Kingdom;

• Case study, Ridgehill Housing Association. Migrating to Windows Server
  

  As part of its ongoing relationship with RHA, Fujitsu proposed that the organisation migrate its infrastructure onto the Windows Server 2003 platform, with Microsoft Exchange 2003 for both internal and Internet e-mail.

  Client Name: Ridgehill Housing Association; Region: United Kingdom;

• Case study, Royal Navy - NAVYSTAR. New PCs
  

  The Royal Navy needed an affordable information infrastructure capable of supporting its administrative services onboard vessels. The requirement was for PCs, servers, printers and network equipment from commercial sources that would work in the unique environment aboard ship, be reliable, and meet the standards required for equipment installations on their vessels.

  Industry: Aerospace & Defense; Client Name: The Royal Navy; Region: United Kingdom;

• Case study, Schiphol Group
  

  Schiphol Group is an owner and operator of airports. In the Netherlands, the Group runs four airports: Amsterdam Airport Schiphol, Rotterdam Airport, Lelystad Airport, and Eindhoven Airport. In addition, it also develops so-called ‘AirportCities’; dynamic junctions of air, rail and road connections, where people and companies, logistic activities and shops, information and entertainment come together and reinforce each other. Amsterdam Airport Schiphol is Schiphol Group’s showcase; the AirportCity formula is presented here in its optimum format.

  Industry: Transportation & Travel; Solution Area: Systems & Network Management; Client Name: Schiphol Group; Region: Netherlands;

• Case study, Southend Council. ConSol upgrade
  

  The Council contacted a software house called AMP, which was later incorporated into Fujitsu. 'We provided a specification, we spent some time with the programmers and we ended up with a system that worked for us' said Elaine Clifton. That system was called ConSol. 'In the 14 years since then the system's been enhanced, for example, we had a huge update for Y2K; and other users have requested modifications that are available as options. However, we find that we use ConSol now in the same way that we did originally and it is as useful today as it was back then.'

  Client Name: Southend Council; Region: United Kingdom;

• Case study, States of Guernsey Income Tax
  

  Guernsey Income Tax realised that it should embrace new technology and replace the paper based storage system and so began to look seriously at the merits of electronic document management.

  Industry: Government; Client Name: Guernsey Income Tax; Region: United Kingdom;

• Case study, Stockton Riverside College. New server infrastructure
  

  Fujitsu designed a completely new server infrastructure; upgrading some servers and replacing others. Servers and applications were then migrated to the new building. Major new curriculum applications were implemented and new security systems were installed.

  Industry: Education; Client Name: Stockton Riverside College; Region: United Kingdom;

• Case study, Swedbank - Desktop Managed Service
  

  Having collaborated in various ways for more than 30 years, Fujitsu was one of two companies originally chosen to provide a managed desktop service. However, Swedbank decided to consolidate the service delivery with one supplier and chose to work with Fujitsu.

  Industry: Financial Services; Client Name: Swedbank; Region: Sweden;

• Case study, Swedbank - Desktop Managed Service
  

  Having collaborated in various ways for more than 30 years, Fujitsu was one of two companies originally chosen to provide a managed desktop service. However, Swedbank decided to consolidate the service delivery with one supplier and chose to work with Fujitsu.

  Industry: Financial Services; Client Name: Swedbank; Region: Sweden;

• Case study, The Highland Council. Applications on MS Office platform
  

  When nine local authorities joined together to form The Highland Council in 1996 the initial challenge was to improve the way that IT was used throughout the organisation. The new council decided to outsource to a partner. Two years later it entered into an agreement with Fujitsu to supply IS services. The Highland Council now has new line of business applications with 3,500 users on a standard MS Office platform, including email and intranet access over a reliable network.

  Client Name: The Highland Council; Region: United Kingdom;

• Case study, The Highland Council. Geographic Information Systems (GIS) applications
  

  Fujitsu worked with the planning department to create a business plan. This recommended the rollout of a system that would give access to GIS through a simple web browser connected to the council’s intranet. The solution would require two new servers dedicated to the storage of Ordnance Survey information and the hosting of the mapping software.

  Client Name: The Highland Council; Region: United Kingdom;

• Case study, The Highland Council. Ongoing IS strategy
  

  Fujitsu worked with the council to develop an ongoing IS strategy. Fujitsu particularly advised on the need for integration, security and authentication.

  Client Name: The Highland Council; Region: United Kingdom;

• Case study, The Highland Council. Ongoing IS strategy
  

  Fujitsu worked with the council to develop an ongoing IS strategy advising on the need for integration, security and authentication. As a result, the council adopted e-gif (Government Interchange Format). A crucial element of this strategy was the gradual integration of back and front office systems to enable customer Service Points to deal with a wider range of queries and transactions.

  Solution Area: Outsourcing Solutions; Application Development; Client Name: The Highland Council; Region: United Kingdom;

• Case study, The Moray Council, Scottish Schools Digital Network Glow
  

  Fujitsu suggested that The Moray Council adopt a benefits realisation approach to the deployment of Glow, so that its implementation plan was developed from the users' perspective and not treated as a purely technical challenge.

  Industry: Government; Solution Area: Outsourcing Solutions; Client Name: The Moray Council; Region: United Kingdom;

• Case study, The Moray Council. Information and Communications Technology
  

  Moray is the first education authority in the UK, funded through the Government’s Private Finance Initiative (PFI) scheme, to be up and running with the National Grid for Learning (NGfL) programme. The £12.5 million contract to supply and manage the latest Information and Communications Technology (ICT) was awarded to Fujitsu. It provides email, video conferencing and secure Internet access to the teachers, administrators and 13,000 pupils in Moray’s 54 schools.

  Client Name: The Moray Council; Region: United Kingdom;

• Case study, TNT Express. Document management system
  

  TNT Express, the world’s leading business-to-business express carrier needed a document management system and were keen that as a business critical system, it would be held in-house. TNT worked in partnership with Fujitsu to develop a document management solution (DMS) which has dramatically shortened customs clearance processes, and will save an estimated £1.2m per year of paper handling and storage costs.

  Industry: Transportation & Travel; Client Name: TNT; Region: United Kingdom; Ireland;

• Case study, Unity City Academy. Managed service aggreement
  

  Fujitsu is providing a managed service under a fifteen-year contract that specifies key performance indicators and service level agreements. Under the terms of the contract, Fujitsu is responsible for identifying needs, providing technical support, managing refresh and developing innovation.

  Industry: Government; Client Name: Unity City Academy; Region: United Kingdom;

• Case study, Vale of Glamorgan Council. Customising & implementing ConSol
  

  In 2000, Chris Highley was appointed to oversee the financial management of the department. He could see that ConSol could be utilised much more effectively. 'It was a good system; it had lots of functionality that we were not using. I could see that the problems that had become associated with the system were mostly caused by the fact that we had not set it up properly.' With Fujitsu's help he set about customising and implementing ConSol to meet the DLO's needs.

  Client Name: Vale of Glamorgan Council; Region: United Kingdom;

• Case study, Valio
  

  Founded in 1905 primarily to export butter, Valio is now the biggest dairy business in Finland, processing and marketing over 1,000 milk, dairy and other food products, and also a world-class pioneer in developing functional foods. The company is owned by 22 co-operative dairies and 11,800 dairy farms and employs over 4,000 people.

  Industry: Retail/Wholesale; Solution Area: Business Process Management; Client Name: Valio; Region: Finland;

• Case study, Virgin Cosmetics. Management of IT infrastructure
  

  Fujitsu was initially awarded a five year contract to manage Virgin Cosmetics' entire IT infrastructure. This covered the service management of the company's AS400 corporate server and Wide Area Network (WAN), the build and installation of its store systems, using Fujitsu's ISS300 EPoS software and TeamPoS 2000 hardware, the 'break-fix' maintenance of the office, stores and warehouse hardware and 1st line retail helpdesk support.

  Industry: Retail/Wholesale; Client Name: Virgin Cosmetics; Region: United Kingdom;

• Case study, WHSmith
  

  Fujitsu was challenged to come up with innovative IT solutions that WHSmith could utilise in its stores in order to address its evolving business requirements.

  Client Name: WHSmith ; Region: United Kingdom;

• Case study, Wirral Metropolitan Borough Council
  

  In its drive to improve service delivery, the Council identified the need for a number of new or enhanced systems.

  Client Name: Wirral MBC; Region: United Kingdom;

• Case study, Wolverhampton City Council
  

  The Bereavement Centre chose to work in partnership with Fujitsu to produce a detailed model defining what data concerning each death needed to be captured and how it should be interchanged between Council departments and agencies so that the Bereavement Centre Application is as seamless and effective as possible.

  Client Name: Wolverhampton City Council; Region: United Kingdom;

• Case study, Wolverhampton City Council. Content management system
  

  As part of its drive towards e-Government, Wolverhampton City Council wanted to further develop its existing web presence to support the increasing local and government initiatives. Key to the development was the ability to carry out secure transactions, retain full control over the site and reduce operational costs. Using Microsoft technologies, Fujitsu worked with the council to develop a new content management system, and in addition ensured the transfer of skills from Fujitsu to council staff. Almost 240,000 Wolverhampton citizens will now benefit from an improved service.

  Client Name: Wolverhampton City Council; Region: United Kingdom;

• Case study, Wolverhampton City Council. Windows XP - Office XP
  

  Fujitsu was asked to design and project manage the roll-out of a Windows 2000-based network infrastructure, including the provision of training. Fujitsu developed a standard build for the Council’s desktop PCs, incorporating Windows XP, Office XP and providing access to corporate e-mail and the Internet.

  Client Name: Wolverhampton City Council; Region: United Kingdom;

• Case study, Young Scot. Secure web hosting
  

  As an existing partner and sponsor, Fujitsu had already been supporting Young Scot by hosting the first website on a shared server at one of its secure locations. Fujitsu offered further support and began working with Young Scot and its web application company Storm ID.

  Industry: Government; Client Name: Young Scot ; Region: United Kingdom;

• Case study: learning a valuable lesson in European collaboration
  

  With over 40 years experience of supporting the needs of customers, Fujitsu has a proven track record in providing complex systems integration and management services that reduce costs, improve productivity and customer services and deliver a compelling return on investment.

  Region: United Kingdom;

• Customer Intelligence at ING
  

  In order to build a (better) Customer Intelligence, ING was looking for specialised competencies to support its overall process of Customer data collection, analysis and pertinent findings according to the Bank’s overall marketing objectives and to help them to set-up the adequate underlying tools and techniques. Fujitsu Services was appointed to support the Bank in the design, development and implementation of specialized data marts, while ensuring progressive knowledge transfer to the Bank CI team.

  Industry: Financial Services; Solution Area: Business Intelligence; Data Warehousing; Region: Belgium;

• Deutsche Bank
  

  As a leading international financial services provider, Deutsche Bank Luxembourg is challenged with managing rapidly evolving business and technology changes while reducing integration efforts. Working with Fujitsu, they identified ways to maximise potential of their applications, their Middleware and automated components. The changes resulted in reinforced control and increased automation, reducing the number of manual interventions, thus freeing staff time.

  Industry: Financial Services; Region: Belgium;

• Empowering healthcare, how Fujitsu is helping
  

  In order to meet the NHS 24 and 48 hour access targets, Waterside realised that it needed to transform its working practices. This project had two elements to it: the first being the delivery of a robust technology solution that would be simple to use, and adhere to strict NHS confidentiality guidelines. Secondly, the system needed to be presented in a way that focussed on patient care with new technologies enhancing interactivity, not hindering it.

  Industry: Healthcare; Client Name: Waterside Medical Centre; Region: United Kingdom;

• Le Foyer Assurances
  

  Le Foyer Assurances is the leading insurance company in Luxembourg. Using Internet technology they were able to give their network of agents and brokers direct access to portfolio and quotation tools, both in the office and when visiting clients. The extended system allows a reduction in administration costs and improvements to business processes.

  Industry: Insurance; Solution Area: XML/Web Services; Region: Belgium;

• Louis Delhaize Group
  

  Louis Delhaize chose Fujitsu because of its extensive retail capability and experience and knowledge of its business. Fujitsu has more than 40 years experience in the retail world and mission-critical systems’ implementation.

  Industry: Food & Beverage; Solution Area: Retail Solutions; Region: Belgium;

• Post Office
  

  To cater for the needs of a small number of rural Post Office branches that are only open for a few hours each week, Fujitsu designed a unique mobile counter terminal, as well as a trolley-based terminal for use by sub postmasters who work from their own homes.

  Solution Area: Outsourcing Solutions; Wireless Solutions; Client Name: Post Office ; Region: United Kingdom;

• Southend-on-Sea Borough Council, ConSol-ePlus solution
  

  Southend-on-Sea Borough Council chose to migrate to the new windows-based version of Fujitsu's ConSol solution, ConSol-ePlus, including the modules for appointment scheduling and mobile access. The core ConSol-ePlus solution seamlessly controls the processes for job receipt, job progression, job costing, subcontractor control and payment as well as providing stock control and purchase order management.

  Client Name: Southend-on-Sea Borough Council, ConSol-ePlus solution; Region: United Kingdom;

• UKAEA Case Study
  

  Assuring the future of our low carbon energy supply

  Industry: Energy & Utilities;