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Fujitsu Launches Comprehensive Managed SAP IT Infrastructure Service

Efficient operation of SAP environments – Benefits include flexible delivery models and minimized risk

Munich, June 14, 2010

Fujitsu today announces that it will strengthen its SAP portfolio with the rollout of a comprehensive Managed SAP IT Infrastructure service designed to help larger mid-sized businesses and enterprises operate their SAP environments more efficiently, while at the same time reducing associated cost and risk factors.


Flexible enough to adapt to customers’ specific needs and changing market conditions, Managed SAP IT Infrastructure supports the operation of customers’ SAP system landscape – from consulting, planning and optimization right through to holistic IT service management.1 In the first wave of the international rollout, Fujitsu will offer the Managed SAP IT Infrastructure service in Austria, Germany, Spain and Switzerland.


With businesses increasingly looking for ways to smart source their IT needs, the Managed SAP IT Infrastructure service enables customers to access exactly the right mix of components to suit their needs, on a flexible, pay-per-use basis. Part of Fujitsu’s Dynamic Infrastructures portfolio of IT products, datacenter- and office solutions, and Infrastructure-as-a-Services and managed infrastructure components, customers can optimize their overall enterprise IT infrastructure architecture. This provides customers with the ultimate flexibility, efficiency and reliability of their IT systems, and enables more rapid response to ever changing business requirements.


The range of services offered includes managed SAP infrastructure operations, support and maintenance of SAP systems and databases, plus preventive services, such as backup, restore and disaster recovery. Furthermore, customers in central Europe can draw on the proven track record of TDS, a member of the Fujitsu group, for providing SAP consulting, implementation, application management and outsourcing services to mid-market customers.


Says Andre Kiehne, Vice President Services at Fujitsu Technology Solutions: “Our one-stop-shop for managing entire SAP infrastructures allows companies to focus once again on letting their IT power their business velocity, and not to be held to ransom by datacenter capacity and availability considerations. The strength of our underlying solutions, including FlexFrame for SAP, and the flexibility of delivery models make Fujitsu the best possible partner for Managed SAP IT infrastructures.”


As one of only three Global SAP Technology, Hosting and Service Partners, Fujitsu’s SAP infrastructure hosting services enable enterprises to align strategic IT requirements with data center capacity, and to overcome operational bottlenecks. Costs can be optimized by using combinations of on- and offshore delivery to comply with legal and other corporate requirements. Customers will benefits from the SAP expertise inside the Global network of Delivery Centers from Fujitsu which are fully integrated in the offering.


Managed SAP IT Infrastructure delivers flexibility

Increasingly, enterprises are prioritizing their internal IT resources on strategic and competitive innovations, and gaining from cost efficiencies by outsourcing day-to-day IT operations such as the management of SAP environments. Enterprises choosing Fujitsu’s Managed SAP IT Infrastructure gain a trustworthy and stable partner. Fujitsu has long-standing experience in the provision, integration, operation and maintenance of SAP environments, based on standardized infrastructures and service elements, and with clear focus on cost reduction and transparency.


Within a framework of flexible delivery models that take individual needs into account, enterprises can choose support and operational services either on-site or from Fujitsu’s own data centers; this includes infrastructure hosting supplemented by Infrastructure-as-a-Service offerings. Further highlights are for example an SLA-based helpdesk and automated resource provisioning.


Automated and virtualized operational concept for SAP applications - FlexFrame for SAP

The combination of Fujitsu’s FlexFrame for SAP and Managed SAP IT Infrastructure services as part of the Dynamic Infrastructures portfolio provides customers with unprecedented levels of efficiency, flexibility and agility that enable enterprises to quickly adapt to changing business needs and to reduce costs at the same time.


Fujitsu’s well established FlexFrame for SAP is a complete, pre-configured and pre-tested solution combining servers, storage, networking devices and all required software (i.e. operating system, SAP modules, and management software) in a lean and clear environment. Both the operating system and the SAP software reside on a central storage array from where they can be assigned to any server in the pool within minutes. Should an application fail, resources are automatically reallocated and the server is started on another physical or virtual machine without delay. Thus, customers will need only one or a few standby servers (N:1-, N:M-configurations) to keep their SAP systems ready-to-operate. Previously required cluster technologies no longer burden the budget, while centralized management and a multitude of virtualization options simplify operations, increase efficiency and enhance system availability – all at a fraction of the cost traditional implementations would cause. The solution can grow in small steps without unnecessary pre-investments and reduces installation and maintenance efforts.

Notes to editors

1 See Fujitsu Managed SAP IT Infrastructure Service Image (link below)


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About Fujitsu

Fujitsu is a leading provider of ICT-based business solutions for the global marketplace. With approximately 170,000 employees supporting customers in 70 countries, Fujitsu combines a worldwide corps of systems and services experts with highly reliable computing and communications products and advanced microelectronics to deliver added value to customers. Headquartered in Tokyo, Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.6 trillion yen (US$50 billion) for the fiscal year ended March 31, 2010. For more information, please see:


About Fujitsu Technology Solutions

Fujitsu Technology Solutions is the leading European IT infrastructure provider with a presence in all key markets in Europe, the Middle East and Africa, plus India, serving large-, medium- and small-sized companies as well as consumers. With its Dynamic Infrastructures approach, the company offers a full portfolio of IT products, solutions and services, ranging from clients to datacenter solutions, Managed Infrastructure and Infrastructure-as-a-Service. Fujitsu Technology Solutions employs more than 13,000 people and is part of the global Fujitsu Group. For more information, please see:


About TDS AG

TDS provides a comprehensive range of IT services, including SAP-related offerings, to mid-sized enterprises and major corporations. In addition, TDS offers software, outsourcing and related services for human resource management.

A particular focus is SAP consulting, application hosting and application management. The portfolio also includes industry-specific SAP solutions, e.g. for the process industry, as well as the cosmetics and food and drink sectors. As an outsourcer, TDS provides tailored answers to specific customer needs, and end-to-end management of entire IT infrastructures.

In the HR space, TDS can assume complete responsibility for all processes associated with managing staff. TDS is Germany’s market leader in HR business-process outsourcing (BPO), handling about 800,000 payroll transactions every month. A further million payroll transactions are processed by companies deploying TDS Personal HR software.

Currently, TDS employs around 1,200 staff at some 20 sites in Germany, Austria and Switzerland. In fiscal 2008/2009, the company posted revenues of approximately 132 million euros. Founded in 1975 and headquartered in Neckarsulm, Germany, TDS is traded on the Frankfurt stock exchange (ISIN DE0005085609 and DE0008164286). TDS has been a member of the Fujitsu Group, one of the world’s leading IT players, since 2007.


Press Contact:

Fujitsu Technology Solutions

Sigrun Harsch

Senior Manager Public Relations EMEA

Tel.: + 49 (0) 89 62060 4454

Mobile: + 49 (0) 170 855 06 08


Date: 14 June, 2010
City: Munich